New Modes of Service Delivery in the Public Sector: Commercialising Government Services

Brown, Kerry A., Ryan, Neal F., & Parker, Rachel L. (2000) New Modes of Service Delivery in the Public Sector: Commercialising Government Services. International Journal of Public Sector Management, 13(3), pp. 206-221.

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There is an international trend to contestability and marketisation in the delivery of public services. The underlying foundation of these trends is that competition results in improved outcomes such as greater efficiency, higher quality of service, a clearer focus on customers and better value for money. This paper examines an approach to the reform agenda that avoids the more dramatic responses of privatisation, corporatisation and large-scale contracting out while still focusing on achieving commercial principles in public sector service delivery. Commercialisation, in this context, provides a way of developing commercial arrangements yet maintains service delivery within the public sector and offers the possibility of retaining important social objectives.

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4 citations in Scopus
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ID Code: 4823
Item Type: Journal Article
Refereed: Yes
Keywords: Commercialisation, social justice, reform, service delivery
DOI: 10.1108/09513550010345955
ISSN: 0951-3558
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2000 Emerald Publishing
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 22 Aug 2006 00:00
Last Modified: 05 Jan 2011 13:27

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