The impact of leadership on Library quality: Outcomes of a benchmarking project between ATN libraries 

Levinge, Leanne C. & Tang, Karen (2006) The impact of leadership on Library quality: Outcomes of a benchmarking project between ATN libraries. In ALIA 2006 Biennial Conference: CLICK '06, 20-22 September 2006, Perth, Western Australia.


In the context of a university library, ‘quality management’ encompasses planning, service evaluation, performance monitoring, client satisfaction, continuous improvement and, most importantly, the relationships and interactions between these.

This paper will discuss the outcomes of a benchmarking project undertaken in 2005-2006 by the university Libraries of the Australian Technology Network (LATN), which aimed to establish best practice in quality management within ATN libraries.

While the project achieved its objective of establishing best practice, its outcomes have also highlighted that leadership plays a key role – from the conception to the embedding – in a library’s quality management program and ‘culture of quality’.

The influence of the library leader (university librarian or equivalent) is unequivocal in the effectiveness of a library’s quality management program. Outcomes of the LATN benchmarking project also illustrate that the leadership displayed by others is pivotal in the success of a library’s quality management program.

All Library staff (including a library’s assigned ‘quality officer’), supervisors and managers, and a university’s various central administration groups, can each display initiative and direction in the area of quality management and thereby influence – in various ways – the structure, success and future development of a library’s quality management program.

Impact and interest:

Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

686 since deposited on 31 Oct 2006
9 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 5370
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: library, quality, quality assurance, best practice, quality management, leadership, ATN, LATN, benchmarking, LATN Quality Assurance Benchmarking Project
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700)
Divisions: Current > QUT Faculties and Divisions > Division of Technology, Information and Library Services
Copyright Owner: Copyright 2006 (please consult author)
Deposited On: 31 Oct 2006 00:00
Last Modified: 09 Jun 2010 12:35

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page