Cultural impact on e-service use in Saudi Arabia
Description
This research investigated the cultural impacts affecting e-service use in Saudi Arabia. Using a mixed-method approach, four new identified cultural values namely: Nepotism, fear of a lack of Interaction with other Humans, Service oriented Culture, and Employee Commitment were found to positively or negatively impact e-service use in Saudi Arabia. This research provides a road map for e-service implementers (both individuals and agencies) to achieve successful e-service usage.
Impact and interest:
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| ID Code: | 60899 |
|---|---|
| Item Type: | QUT Thesis (PhD) |
| Supervisor: | Edwards, Sylvia L., Watson, Jason, & Chan, Taizan |
| Keywords: | culture, Saudi Arabia, cultural impact, e-service, e-service use |
| Divisions: | Past > QUT Faculties & Divisions > Science & Engineering Faculty Current > Schools > School of Information Systems |
| Institution: | Queensland University of Technology |
| Copyright Owner: | Copyright 2013 Majid Saad Aldraehim |
| Deposited On: | 23 Jun 2013 23:49 |
| Last Modified: | 10 Sep 2017 14:40 |
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