Factors Influencing Knowledge Sharing in Information Technology Projects

Jewels, Tony J. & Ford, Marilyn (2006) Factors Influencing Knowledge Sharing in Information Technology Projects. E-Service Journal, 5(1), pp. 99-117.


Even though today’s corporations recognize they need to understand modern project management techniques, many researchers continue to provide evidence of poor success in information technology (IT) projects. Given that project performance is known to be positively associated with project knowledge, a better understanding of how to effectively manage knowledge in IT projects should have considerable practical significance for increasing the chances of project success. Using a combined qualitative/quantitative method of data collection in multiple case studies spanning four continents and comprising a variety of organizational types, the focus of this current research centered on the question of why individuals working within IT project teams might be motivated towards, or inhibited from, sharing their knowledge and experience in their activities, procedures, and processes. The research concluded with the development of a new theoretical model of knowledge sharing behavior, the Alignment Model of Motivational Focus. This model suggests that an individual's propensity to share knowledge and experience is a function of perceived personal benefits and costs associated with the activity, balanced against the individual's alignment to a group of institutional factors. These factors are identified as alignments to the project team, to the organization, and, dependent on the circumstances, to either the professional discipline or community of practice to which the individual belongs.

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ID Code: 6528
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Knowledge sharing, IT project management, Theory of planned behavior, Motivators and inhibitors
ISSN: 1528-8234
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2006 Indiana University Press
Copyright Statement: This article was published as "Factors Influencing Knowledge Sharing in Information Technology Projects", e-Services Journal 5(1):pp. 99-117.
Deposited On: 16 Mar 2007 00:00
Last Modified: 10 Aug 2011 14:08

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