Innovation In Services

Matthews, Judy H. (2004) Innovation In Services. In Mahony, Greg & Fisher, Greg (Eds.) Australia-New Zealand International Business Academy- ANZIBA ANZIBA Conference 2004 Dynamism and Challenges in Internationalisation, 5-6 November, Canberra.


In the context of international business, it is generally agreed that innovation in services contributes to the sustainable competitive advantage of service firms, and in part, such innovations may lead to new business models or solutions. Firms in the knowledge economy develop new services as well as new products, providing solutions (Howells, 2000), and experiences (Prahalad & Ramaswarmy, 2004) often co-developing services with their customers (Roberts, 2002). The paper briefly reviews some literatures on innovation and new service development and some early findings from innovation surveys and cases of service innovation. Implications for international business and propositions for future research are developed.

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ID Code: 6835
Item Type: Conference Paper
Refereed: Yes
Keywords: Innovation, services, solutions, innovation surveys, service companies, business models
ISBN: 1740882393
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > Research Centres > Australian Centre for Entrepreneurship
Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2004 University of Canberra & Judy H. Matthews
Copyright Statement: All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic or otherwise, without the written permission of the publisher and individual authors.
Deposited On: 08 Sep 2008 00:00
Last Modified: 03 Mar 2011 05:42

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