Evaluation of public hospital performance in Khanh Hoa Province : Vietnam in connection with patient and staff satisfaction surveys
|
Phung Le Thesis
(PDF 5MB)
|
Description
This research aimed to develop a framework for performance evaluation of public hospitals in Vietnam that is culturally, socially, and politically appropriate. The research included both qualitative and quantitative methods and identified and validated novel instruments to measure patient satisfaction and job satisfaction of hospital staff and to determine a set of hospital indicators that reflect the quality of hospital performance. New models for understanding the determinants of patient and staff satisfaction were developed along with a new performance indicator framework for hospital performance. These instruments will now be applied to the evaluation of hospital services in Khanh Hoa Province, permitting longer term evaluation of their effectiveness in changing system wide performance and satisfaction.
Impact and interest:
Citation counts are sourced monthly from Scopus and Web of Science® citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads:
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
| ID Code: | 72968 |
|---|---|
| Item Type: | QUT Thesis (PhD) |
| Supervisor: | FitzGerald, Gerard & Mehan, Terry |
| Keywords: | Correlation matrix, Evaluation framework, Exploratory factor analysis, Expectation Maximization Estimation, Job satisfaction, Job Satisfaction Survey (JSS), Patient satisfaction, Performance hospital indicators, SERVQUAL, SERVPERF |
| Divisions: | Past > QUT Faculties & Divisions > Faculty of Health Past > Institutes > Institute of Health and Biomedical Innovation Current > Schools > School of Public Health & Social Work |
| Institution: | Queensland University of Technology |
| Deposited On: | 14 Jul 2014 01:55 |
| Last Modified: | 06 Sep 2017 14:41 |
Export: EndNote | Dublin Core | BibTeX
Repository Staff Only: item control page