The knowing client : a processual perspective on knowledge shaping in consulting engagements
Description
This thesis extends current understanding in management consulting research by investigating the ways in which management consultants and their clients shaped knowing over the course of nine different consulting engagements. The research illuminates the client experience of using consulting knowledge in organisations, and proposes a theoretical reconceptualisation of knowledge shaping in consulting engagements which incorporates how the knowing client is enacted. The research shows that knowledge shaping activities are planned and enacted to support novelty reduction in consulting engagements; that asymmetries in the structuring of the consultant–client relationship hamper knowledge transformation and the establishment of knowing; and that understanding of how the role identities of consultants and clients are established and maintained over the course of an engagement is integral to understanding knowledge shaping in consulting engagements.
Impact and interest:
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ID Code: | 75766 |
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Item Type: | QUT Thesis (PhD) |
Supervisor: | Hatcher, Caroline & Thompson, Robert |
Additional Information: | Recipient of 2014 Outstanding Doctoral Thesis Award. |
Keywords: | boundary theory, consultant-client relationship, consulting process, knowledge shaping, management consulting, role identity, knowing client, knowing in consulting, ODTA |
Divisions: | Past > QUT Faculties & Divisions > QUT Business School Current > Schools > School of Management |
Institution: | Queensland University of Technology |
Deposited On: | 18 Sep 2014 23:16 |
Last Modified: | 06 Sep 2017 14:41 |
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