Reconceptualizing system use for contemporary information systems
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Description
System use is a centrally important construct in a plethora of research. Yet for all its importance, and still consistent with observations of DeLone and McLean (1992), system use suffers from a “too simplistic definition”. Much of prior conceptualizations of use have been idiosyncratic and unsystematic. This study examines contemporary systems use and thereafter, introduces a framework for selecting system use constructs and measures based on three critical considerations: typology of the system-in-use, level of process automation, and system lifecycle. Measures are then recommended for system typologies under three types of system use: frequency, depth and explorative use. Our empirical investigation validates the framework using data from operational users of an archetype of contemporary systems- Enterprise System. Analysis of six PLS models: identify system use as an antecedent of individual-impacts, confirm the importance of depth of use, role of explorative use at early stages of a lifecycle, and alludes to issues in employing popular frequency based use measures. The study advocates several insights towards a deeper understanding of contemporary systems use. Nonetheless, future research can be directed towards a larger quantitative study to facilitate a broader theoretical and empirical treatment, and a consolidated set of prescriptive actions for practitioners.
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ID Code: | 80601 |
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Item Type: | Chapter in Book, Report or Conference volume (Conference contribution) |
Measurements or Duration: | 18 pages |
Keywords: | Enterprise Systems, Information Systems Success, System Use |
ISBN: | 978-1-86435-644-1 |
Pure ID: | 32021790 |
Divisions: | Past > QUT Faculties & Divisions > Faculty of Science and Technology Past > QUT Faculties & Divisions > Science & Engineering Faculty |
Copyright Owner: | Consult author(s) regarding copyright matters |
Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au |
Deposited On: | 21 Jan 2015 22:49 |
Last Modified: | 01 Mar 2024 23:52 |
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