Growing demand for emergency department services : associated factors and perspective of patients
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Joanna Rego Thesis (PDF 3MB) |
Description
This thesis demonstrates how patients' perceived urgency affects their decision to use public hospital emergency departments. The findings inform public health policy solutions aimed at reducing rapid growth in emergency department utilisation which results in congestion and affects the safety, satisfaction, and the quality of care. This research identified that patients attending emergency departments did so based on the perception of their own health status and beliefs that emergency departments were the most suitable location for their care. Blaming patients as "frequent flyers" or "inappropriate users" ignores the complex and multi-factorial nature of the genuine need for urgent medical care felt by patients.
Impact and interest:
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| ID Code: | 81797 |
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| Item Type: | QUT Thesis (PhD) |
| Supervisor: | Fitzgerald, Gerard, Vallmuur, Kirsten, & Toloo, Sam |
| Keywords: | demand, Emergency Department services, prspective of patients, factors, reasons of patients, Queensland, Utilisation |
| Divisions: | Past > QUT Faculties & Divisions > Faculty of Health Past > Institutes > Institute of Health and Biomedical Innovation Current > Schools > School of Public Health & Social Work |
| Institution: | Queensland University of Technology |
| Deposited On: | 12 Mar 2015 02:25 |
| Last Modified: | 10 Sep 2017 14:41 |
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