E-business and trains: Evaluating e-business in a railway environment

Tetther, Clara M. & Ferreira, Luis (2004) E-business and trains: Evaluating e-business in a railway environment. In The 26th Conference of the Australian Institutes of Transport Research, 8-10 December, Melbourne, Australia.


Managers, in today's companies, rely increasingly on the use of intelligent information systems to obtain insights and analysis which aid in their decision making process. Based upon a review of the current literature and a series of interviews held with major transportation customers, this paper discusses the development of an application that is aimed to aid decision makers in the assessment and evaluation of the wide variety of complex interacting variables involved in the evaluation of e-business investments within the railway industry. The model defines that to complete a holistic assessment of any e-business implementation it is necessary to carry out a holistic assessment that includes both internal and external aspects of the organisation, as well as the technical architectural aspects. A preliminary fuzzy evaluation combined with analytical hierarchy process and linguistic scaling is used to give an assessment of the current state of eMaturity within the organisation, the state of the external environment and the proposed core functions of the system being implemented. This determines the selection of the critical attributes which will impact the potential value and risk of the investment to the organisation. These attributes are then assessed using a technique of fuzzy evaluation to determine the "real worth" current value to the organisation.

Impact and interest:

Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

350 since deposited on 14 Mar 2005
18 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 835
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: e, business, e, commerce, railways, trains, rail, opportunities
Subjects: Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Transport Engineering (090507)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2004 (please consult author)
Deposited On: 14 Mar 2005 00:00
Last Modified: 09 Jun 2010 12:23

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page