An Exploratory Study of Innovation Effectiveness Measurement in Australian and Thai SMEs

Sawang, Sukanlaya, Unsworth, Kerrie L., & Sorbello, Tamma M. (2007) An Exploratory Study of Innovation Effectiveness Measurement in Australian and Thai SMEs. International Journal of Organisational Behaviour, 12(1), pp. 110-125.


The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to mediumsized companies in Australia and Thailand. We found that there were no differences in the metrics used by Australian and Thai companies. In line with our hypotheses, we found that those SMEs that took a balanced approach were more likely to perceive benefits of implemented innovations than those that used only a financial approach to measurement. The perception of benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of measuring both financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these can be conducted with limited resources.

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ID Code: 9124
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Balanced Scorecard, Innovation effectiveness, Implementation, Performance measurement
ISSN: 1440-5377
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2007 Dept. of Human Resource Management and Employment Relations, USQ
Copyright Statement: The contents of this journal can be freely accessed online via the journal’s web page (see link).
Deposited On: 23 Aug 2007 00:00
Last Modified: 29 Feb 2012 13:32

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