The Importance and Place of Neuroticism in Predicting Burnout in Employment Service Case Managers

Goddard, Richard, Patton, Wendy A., & Creed, Peter (2004) The Importance and Place of Neuroticism in Predicting Burnout in Employment Service Case Managers. Journal of Applied Social Psychology, 34(2), pp. 282-296.

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This study investigated the ability of neuroticism to explain variance in burnout scores obtained from a sample of Australian case managers who work with individuals experiencing unemployment. Using a longitudinal survey methodology, 70 case managers completed the Maslach Burnout Inventory (MBI; Maslach, Jackson, & Leiter, 1996) on 2 occasions. Case managers also completed the Work Environment Scale (Moos, 1994) and the short form of the revised Eysenck Personality Questionnaire (Eysenck & Eysenck, 1991) on the first occasion. In a series of hierarchical regression analyses, neuroticism added significantly to the explanation of variance in all 3 MBI subscales after summary scores describing work stress and work relationships had been entered at an earlier step. An investigation of whether emotional exhaustion mediated the influence of neuroticism on depersonalization found that emotional exhaustion satisfied the criteria for complete mediation.

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20 citations in Scopus
16 citations in Web of Science®
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ID Code: 9186
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal’s website (see link) or contact the author. Author contact details:
Keywords: predicting burnout, neuroticism, employment services, case managers
DOI: 10.1111/j.1559-1816.2004.tb02548.x
ISSN: 0021-9029
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Copyright 2004 Blackwell Publishing
Copyright Statement: The definitive version is available at
Deposited On: 29 Aug 2007 00:00
Last Modified: 29 Feb 2012 13:05

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