Designing self-service technologies for e-wellness
Description
In the context of an international economic shift from manufacturing to services and the constant expansion of industries towards online services (Sheth and Sharma, 2008), this study is concerned with the design of self-service technologies (SSTs) for online environments. An industry heavily adopting SSTs across a variety of different services is Health and Wellness, where figures show an ever growing number of health and wellness apps being developed, downloaded and abandoned (Kelley, 2014). Little is known about how to enhance people’s engagement with online wellness SSTs to support self-health management and self-efficacy. This literature review argues that service design of wellness SSTs in online contexts can be improved by developing an enhanced understanding from a people perspective and customer experience point of view. Customer value, quality of service, usability, and self-efficacy all play an important role in understanding how to design SSTs for wellness and keep users engaged. There is a need for further study on how people interact and engage with online services in the context of wellness in order to design engaging wellness services.
Impact and interest:
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| ID Code: | 92635 | ||||||
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| Item Type: | Chapter in Book, Report or Conference volume (Conference contribution) | ||||||
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| Measurements or Duration: | 13 pages | ||||||
| Keywords: | customer experience, design, self-efficacy, self-health management, self-service technologies (ssts), usability | ||||||
| ISBN: | 978-0-646-94318-3 | ||||||
| Pure ID: | 32807286 | ||||||
| Divisions: | Past > QUT Faculties & Divisions > QUT Business School Past > QUT Faculties & Divisions > Creative Industries Faculty Current > Schools > School of Advertising, Marketing & Public Relations |
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| Copyright Owner: | Copyright 2015 [Please consult the author] | ||||||
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au | ||||||
| Deposited On: | 04 Feb 2016 00:13 | ||||||
| Last Modified: | 02 Mar 2024 01:49 |
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