Collaborative business process modeling in multi-surface environments

Nolte, Alexander, Brown, Ross A., Anslow, Craig, Wiechers, Moritz, Polyvyanyy, Artem, & Herrmann, Thomas (2016) Collaborative business process modeling in multi-surface environments. In Anslow, Craig, Campos, Pedro, & Jorge, Joaquim (Eds.) Collaboration Meets Interactive Spaces: Theory and Practice. Springer Verlag, pp. 259-286.

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Analyzing and redesigning business processes is a complex task which requires the collaboration of multiple actors such as process stakeholders, domain experts and others. Current collaborative modeling approaches mainly focus on modeling workshops where participants verbally contribute their perspective on a process along with ideas on how to improve it. These workshops are supported by modeling experts who facilitate the workshop and translate participants’ verbal contributions into a process model. Being limited to verbal contributions however might negatively affect the motivation of participants to actively contribute. Interactive technology such as smartphones, tablets, digital tabletops and interactive walls can provide opportunities for participants to directly interact with process models. Multi surface environments where different interactive technologies (e.g. display walls, tabletops, tablets, and mobiles) are combined also allow for orchestrating different modes of collaboration. In this chapter we describe an approach that combines different styles of collaboration using various interactive surfaces in a multi surface environment. Testing this approach in three different settings we found indications that interactive technology not only improves involvement by participants but also speeds up workshops and improves the quality of collaboration outcomes. The studies also revealed means for improving the proposed approach.

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ID Code: 98475
Item Type: Book Chapter
Keywords: Business Process Modelling, Large-scale Touch Screens
DOI: 10.1007/978-3-319-45853-3_12
ISBN: 9783319458533
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2016 Springer
Deposited On: 30 Aug 2016 05:15
Last Modified: 27 Jun 2017 21:47

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