Influencing public transport passenger experiences via mobile social services

(2016) Influencing public transport passenger experiences via mobile social services. PhD thesis, Queensland University of Technology.

Description

Many public transport passengers avoid social interactions and 'cocoon' themselves with music, books, and more recently, smartphones during their journey. Social norms and the transient nature of commuting turn public transport into a socially passive and isolating environment. This PhD aimed to improve the social experience of passengers through the design and development of PaX---a passenger-centric mobile social network. This thesis discusses the process and outcomes of designing, developing and evaluating PaX, through three studies and two design iterations. The research showed promising results for passenger-centric social networks to enhance passenger experiences and facilitate a socially active community.

Impact and interest:

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Full-text downloads:

76 since deposited on 21 Oct 2016
3 in the past twelve months

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ID Code: 99722
Item Type: QUT Thesis (PhD)
Supervisor: Tjondronegoro, Dian W. & Foth, Marcus
Keywords: passenger experience, public transport, public transit, core affect, user experience, interaction design, social service, mobile interaction design, passenger social network, mobile application
Divisions: Past > QUT Faculties & Divisions > Creative Industries Faculty
Past > Institutes > Institute for Future Environments
Past > QUT Faculties & Divisions > Science & Engineering Faculty
Current > Schools > School of Information Systems
Current > Schools > School of Design
Institution: Queensland University of Technology
Deposited On: 21 Oct 2016 00:59
Last Modified: 08 Feb 2025 14:49