?url_ver=Z39.88-2004&rft_id=10.1145%2F1066677.1066703&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Mikhailov&rft.aufirst=Ludmil&rft.au=Mikhailov%2C+Ludmil&rft.title=Fuzzy+Approach+to+Outsourcing+of+Information+Technology+Services&rft.date=2005&rft.genre=proceeding