?url_ver=Z39.88-2004&rft_id=10.1108%2FBPMJ-09-2017-0241&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Mazhar&rft.aufirst=Samia&rft.au=Mazhar%2C+Samia&rft.title=Business+Process+Management+Journal&rft.issn=1463-7154&rft.volume=25&rft.atitle=Designing+complex+socio-technical+process+systems+-+the+airport+example&rft.issue=5&rft.date=19+August+2019&rft.genre=article