?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Jennifer&rft.aulast=Bartlett&rft.au=Bartlett%2C+Jennifer&rft.title=Communicating+with+Employees+in+Crisis%3A+Protecting+Your+Reputation+Through+Effective+Employee+Communication&rft.isbn=0-6464221-3-8&rft.date=2003&rft.genre=bookitem