?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Xavier&rft.aufirst=Robina&rft.au=Xavier%2C+Robina&rft.date=2009&rft.title=Emergency+crisis+communication%3A+Returning+power+to+Collinsville&rft.isbn=9780195559101&rft.genre=bookitem