?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Johnstone&rft.aufirst=Richard&rft.au=Johnstone%2C+Richard&rft.isbn=9780868579849&rft.btitle=Developing+a+Good+Working+Environment+for+Change.+Vol.+4.&rft.date=1999&rft.genre=book