?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Clendinen%2C+Barbara&rft.aufirst=Barbara&rft.aulast=Clendinen&rft.date=2003&rft.isbn=1-86308-108-9&rft.title=Measuring+Training+Effectiveness%3A+A+Field+Experiment+in+the+Australian+Red+Cross+Blood+Service&rft.genre=bookitem