?url_ver=Z39.88-2004&rft_id=10.5204%2Fthesis.eprints.244453&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Balancing+profit+and+customer+care%3A+exploring+the+conceptual+attributes+of+risk+climate+in+the+Australian+banking+sector&rft.creator=Down%2C+Kate&rft.subject=Organisational+climate&rft.subject=relative+prorities&rft.subject=Risk+climate&rft.subject=Risk+culture&rft.subject=Customer+care&rft.subject=Banking+sector&rft.subject=Banking+Royal+Commission&rft.description=This+study+brings+a+novel+and+critical+perspective+towards+understanding+the+Australian+banking+sector+from+the+theoretical+lens+of+organisational+climate.+In+doing+so%2C+this+study+develops+knowledge+of+the+tension+between+customer+care+and+profit+motive+within+the+banking+sector%2C+and+the+situations+in+which+they+occur.&rft.publisher=Queensland+University+of+Technology&rft.date=2023-11-01&rft.type=Thesis&rft.format=application%2Fpdf&rft.relation=https%3A%2F%2Feprints.qut.edu.au%2F244453%2F1%2FIF80%252BMPhil%252BThesis%252Bfor%252BKate%252BDown%252B2023_Revised%25282%2529.pdf&rft.rights=free_to_read&rft.rights=http%3A%2F%2Fcreativecommons.org%2Flicenses%2Fby-nc-nd%2F4.0%2F&rft.relation=doi%3A10.5204%2Fthesis.eprints.244453&rft.relation=Down%2C+Kate+(2023)+Balancing+profit+and+customer+care%3A+exploring+the+conceptual+attributes+of+risk+climate+in+the+Australian+banking+sector.+Master+of+Philosophy+thesis%2C+Queensland+University+of+Technology.&rft.id_number=https%3A%2F%2Feprints.qut.edu.au%2F244453%2F&rft.identifier=Faculty+of+Business+%26+Law%3B+School+of+Management