?url_ver=Z39.88-2004&rft_id=10.1002%2F9781118083246.ch3&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Bartlett%2C+Jennifer&rft.aulast=Bartlett&rft.aufirst=Jennifer&rft.isbn=978-1-4443-3634-4&rft.title=Management%2C+communication%2C+and+corporate+social+responsibility&rft.date=2011&rft.genre=bookitem