?url_ver=Z39.88-2004&rft_id=10.1002%2F9781118335529.ch42&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Jennifer&rft.aulast=Bartlett&rft.au=Bartlett%2C+Jennifer&rft.date=2013&rft.title=Reputation+and+legitimacy%3A+accreditation+and+rankings+to+assess+organizations&rft.isbn=978-0-470-67098-9&rft.genre=bookitem