?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Passenger+experience+and+their+implications+for+airports+retail+environment+design&rft.creator=Livingstone%2C+Alison+Kate&rft.subject=Airport+Retail&rft.subject=Passenger+Experience&rft.subject=Retail+Design&rft.subject=Observational+Methodology&rft.subject=Retail+Experience+Model&rft.description=This+project+develops+new+knowledge+on+the+full+range+of+activities+and+interactions+that+make+up+airport+passengers'+retail+experiences.+The+practical+application+of+this+new+knowledge+will+improve+the+design+of+airport+retail+environments+and+will%2C+in+turn%2C+improve+passenger+experiences%2C+leading+to+further+growth+in+the+airport+retail+market.+The+novel+methodological+approach+developed+allowed+for+a+new+and+deeper+understanding+of+how+passengers+actually+experience+airport+retail+environments.+Four+significant+outcomes+were+discovered%3A+(i)+the+categorisation+of+the+full+range+of+retail+activities+and+interactions+passengers+actually+undertake%2C+(ii)+a+new+understanding+of+how+passengers+use+and+experience+their+free+airport+time%2C+(iii)+two+new+passenger+market+segments%2C+and+(iv)+two+passenger+retail+experience+tools%2C+with+these+identifying+the+broad+range+of+airport-specific+factors+which+influence+passengers+retail+experiences.&rft.publisher=Queensland+University+of+Technology&rft.date=2014&rft.type=Thesis&rft.format=application%2Fpdf&rft.relation=https%3A%2F%2Feprints.qut.edu.au%2F72761%2F1%2FAlison_Livingstone_Thesis.pdf&rft.rights=free_to_read&rft.relation=Livingstone%2C+Alison+Kate+(2014)+Passenger+experience+and+their+implications+for+airports+retail+environment+design.+PhD+thesis%2C+Queensland+University+of+Technology.&rft.id_number=https%3A%2F%2Feprints.qut.edu.au%2F72761%2F&rft.identifier=Creative+Industries+Faculty%3B+School+of+Design