?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Evaluation+of+public+hospital+performance+in+Khanh+Hoa+Province+%3A+Vietnam+in+connection+with+patient+and+staff+satisfaction+surveys&rft.creator=Le%2C+Phung+Tan&rft.subject=Correlation+matrix&rft.subject=Evaluation+framework&rft.subject=Exploratory+factor+analysis&rft.subject=Expectation+Maximization+Estimation&rft.subject=Job+satisfaction&rft.subject=Job+Satisfaction+Survey+(JSS)&rft.subject=Patient+satisfaction&rft.subject=Performance+hospital+indicators&rft.subject=SERVQUAL&rft.subject=SERVPERF&rft.description=This+research+aimed+to+develop+a+framework+for+performance+evaluation+of+public+hospitals+in+Vietnam+that+is+culturally%2C+socially%2C+and+politically+appropriate.+The+research+included+both+qualitative+and+quantitative+methods+and+identified+and+validated+novel+instruments+to+measure+patient+satisfaction+and+job+satisfaction+of+hospital+staff+and+to+determine+a+set+of+hospital+indicators+that+reflect+the+quality+of+hospital+performance.+New+models+for+understanding+the+determinants+of+patient+and+staff+satisfaction+were+developed+along+with+a+new+performance+indicator+framework+for+hospital+performance.+These+instruments+will+now+be+applied+to+the+evaluation+of+hospital+services+in+Khanh+Hoa+Province%2C+permitting+longer+term+evaluation+of+their+effectiveness+in+changing+system+wide+performance+and+satisfaction.&rft.publisher=Queensland+University+of+Technology&rft.date=2014&rft.type=Thesis&rft.format=application%2Fpdf&rft.relation=https%3A%2F%2Feprints.qut.edu.au%2F72968%2F1%2FPhung_Le_Thesis.pdf&rft.rights=free_to_read&rft.relation=Le%2C+Phung+Tan+(2014)+Evaluation+of+public+hospital+performance+in+Khanh+Hoa+Province+%3A+Vietnam+in+connection+with+patient+and+staff+satisfaction+surveys.+PhD+thesis%2C+Queensland+University+of+Technology.&rft.id_number=https%3A%2F%2Feprints.qut.edu.au%2F72968%2F&rft.identifier=Faculty+of+Health%3B+Institute+of+Health+and+Biomedical+Innovation%3B+School+of+Public+Health+%26+Social+Work