?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Expertise+in+the+illustrative+context+of+BPM&rft.creator=Kokkonen%2C+Alexandra+Blair&rft.subject=expertise%2C+characterisation+of+expertise%2C+ontology%2C+BPM%2C+meta-model%2C+illustrative+context%2C+a-priori+model%2C+qualitative%2C+systems+theory%2C+theoretical+pluralism&rft.description=As+Business+Process+Management+(BPM)+is+evolving+and+organisations+are+becoming+more+process+oriented%2C+the+need+for+Expertise+in+BPM+amongst+practitioners+has+increased.+Proactively+managing+Expertise+in+BPM+is+essential+to+unlock+the+potential+of+BPM+as+a+management+paradigm+and+competitive+advantage.+Whilst+great+attention+is+being+paid+by+the+BPM+community+to+the+technological+aspects+of+BPM%2C+relatively+little+research+or+work+has+been+done+concerning+the+expertise+aspect+of+BPM.%0D%0A%0D%0AThere+is+a+substantial+body+of+knowledge+on+expertise+itself%2C+however+there+is+no+common+framework+in+existence+at+the+time+of+writing%2C+describing+the+fundamental+attributes+characterising+Expertise+in+the+illustrative+context+of+BPM.+There+are+direct+implications+of+the+understanding+and+characterisation+of+Expertise+in+the+context+of+BPM+as+a+key+strategic+component+and+success+factor+of+BPM+itself%2C+as+well+as+for+those+involved+in+BPM.+Expertise+in+the+context+of+BPM+needs+to+be+characterised+to+understand+it%2C+and+be+able+to+proactively+manage+it.+Given+the+relative+infancy+of+research+into+Expertise+in+the+context+of+BPM%2C+an+exploration+of+the+relevance+and+importance+of+Expertise+in+the+context+of+BPM+was+considered+essential%2C+to+ensure+the+study+itself+was+of+value+to+the+BPM+field.+The+aims+of+this+research+are+firstly+to+address+the+two+research+questions+'why+is+expertise+important+and+relevant+in+the+context+of+BPM%3F'%2C+and+'how+can+Expertise+in+the+context+of+BPM+be+characterised%3F'%2C+and+secondly%2C+the+development+of+a+comprehensive+and+validated+A-priori+model+characterising+Expertise+in+the+illustrative+context+of+BPM.+The+study+is+theory-guided.+It+has+been+undertaken+via+an+extensive+literature+review+across+relevant+literature+domains%2C+and+a+revelatory+case+study+utilising+several+methods%3A+informal+discussions%2C+an+open-ended+survey%2C+and+participant+observation.+An+a-priori+model+was+then+developed+which+comprised+of+several+Constructs+and+Sub-constructs%2C+and+several+overall+aspects+of+Expertise+in+BPM.+This+was+followed+by+the+conduct+of+interviews+in+the+validation+phase+of+the+revelatory+case+study.%0D%0A%0D%0AThe+primary+contributions+of+this+study+are+to+the+fields+of+expertise%2C+BPM+and+research.+Contributions+to+the+field+of+expertise+include+a+comprehensive+review+of+expertise+literature+in+general+and+synthesised+critique+on+expertise+research%2C+characterisation+of+expertise+in+an+illustrative+context+as+a+system%2C+and+a+comprehensive+narrative+of+the+dynamics+and+interrelationships+of+the+core+attributes+characterising+expertise.+Contributions+to+the+field+of+BPM+include+firstly%2C+the+establishment+of+the+importance+of+understanding+Expertise+in+the+context+of+BPM%2C+including+a+comprehensive+overview+of+the+role+the+relevance+and+importance+of+Expertise+in+the+context+of+BPM%2C+through+explanation+of+the+effect+of+Expertise+in+BPM.+Secondly%2C+a+model+characterising+Expertise+in+the+context+of+BPM%2C+which+can+be+used+by+BPM+practitioners+to+clearly+articulate+and+illuminate+the+state+of+Expertise+in+BPM+in+organisations.+Contributions+to+the+field+of+research+include+an+extended+view+of+Systems+Theory+developed%2C+reflecting+the+importance+of+the+system+context+in+systems+thinking%2C+and+a+narrative+on+ontological+innovation+through+the+positioning+of+ontology+as+a+meta-model+of+Expertise+in+the+context+of+BPM.&rft.publisher=Queensland+University+of+Technology&rft.date=2014&rft.type=Thesis&rft.format=application%2Fpdf&rft.relation=https%3A%2F%2Feprints.qut.edu.au%2F79546%2F1%2FAlex_Kokkonen_Thesis.pdf&rft.rights=free_to_read&rft.relation=Kokkonen%2C+Alexandra+Blair+(2014)+Expertise+in+the+illustrative+context+of+BPM.+PhD+thesis%2C+Queensland+University+of+Technology.&rft.id_number=https%3A%2F%2Feprints.qut.edu.au%2F79546%2F&rft.identifier=Science+%26+Engineering+Faculty%3B+School+of+Information+Systems