?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Stieglitz&rft.aufirst=Stefan&rft.au=Stieglitz%2C+Stefan&rft.date=2015&rft.title=Enterprise-related+crisis+communication+on+Twitter&rft.isbn=978-3-00-049184-9&rft.genre=bookitem