Browse By Person: Lings, Ian

Fazal-e-Hasan, Syed, Mortimer, Gary, & Lings, Ian (2020) How gratitude improves relationship marketing outcomes for young consumers. Journal of Consumer Marketing. (In Press)

Fazal-E-Hasan, Syed, Ahmadi, Hormoz, Mortimer, Gary, Lings, Ian, Kelly, Louise, & Kim, Jay (2020) Online repurchasing: The role of information disclosure, hope, and goal attainment. Journal of Consumer Affairs, 54(1), pp. 198-226.

Wilden, Ralf, Gudergan, Siggi, & Lings, Ian (2019) The interplay and growth implications of dynamic capabilities and market orientation. Industrial Marketing Management, 83, pp. 21-30.

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Fazal-E-Hasan, Syed, Mortimer, Gary, Lings, Ian, Sekhon, Harjit, & Howells, Kerry (2019) Managing relationships: Insights from a student gratitude model. Research in Higher Education, Online(Online), pp. 1-22.

Fazal-E-Hasan, Syed, Mortimer, Gary, Lings, Ian, & Drennan, Judy (2019) Examining customer-oriented positive deviance intentions of retail employees. International Journal of Retail and Distribution Management, 47(8), pp. 836-854.

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Fazal-E-Hasan, Syed, Ahmadi, Hormoz, Kelly, Louise, & Lings, Ian (2019) The role of brand innovativeness and customer hope in developing online repurchase intentions. Journal of Brand Management, 26(2), pp. 85-98.

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Karanges, Emma, Johnston, Kim, Lings, Ian, & Beatson, Amanda (2018) Brand signalling: An antecedent of employee brand understanding. Journal of Brand Management, 25(3), pp. 235-249.

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Huang, Chih-Hsuan, Lings, Ian, Beatson, Amanda, & Chou, Cindy (2018) Promoting consumer environmental friendly purchase behaviour: a synthesized model from three short-term longitudinal studies in Australia. Journal of Environmental Planning and Management, 61(12), pp. 2067-2093.

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Dootson, Paula, Johnston, Kim, Lings, Ian, & Beatson, Amanda (2018) Tactics to deter deviant consumer behavior: A research agenda. Journal of Consumer Marketing, 35(6), pp. 577-587.

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Dootson, Paula, Lings, Ian, Beatson, Amanda, & Johnston, Kim (2017) Deterring deviant consumer behaviour: when 'it's wrong, don't do it' doesn't work. Journal of Marketing Management, 33(15-16), pp. 1355-1383.

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Fazal E Hasan, Syed, Mortimer, Gary, Lings, Ian, & Neale, Larry (2017) Examining the antecedents and consequences of gratitude. Journal of Services Marketing, 31(1), pp. 1-34.

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Fazal E Hasan, Syed, Lings, Ian, Neale, Larry, & Mortimer, Gary (2017) How gratitude influences customer word-of-mouth intentions and involvement: The mediating role of affective commitment. Journal of Marketing Theory and Practice, 25(2), pp. 200-211.

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Boukis, Achilleas, Gounaris, Spiros, & Lings, Ian (2017) Internal market orientation determinants of employee brand enactment. Journal of Services Marketing, 31(7), pp. 690-703.

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Sato, Rachel, Drennan, Judy, & Lings, Ian (2017) Problem recognition: integrating help-seeking theory in social marketing. Journal of Social Marketing, 7(1), pp. 2-17.

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Letheren, Kate, Kuhn, Kerri-Ann, Lings, Ian, & Pope, Nigel (2016) Individual difference factors related to anthropomorphic tendency. European Journal of Marketing, 50(5 - 6), pp. 973-1002.

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Kerr, Gayle, Schultz, Don, & Lings, Ian (2016) 'Someone should do something'': Replication and an agenda for collective action. Journal of Advertising, 54(1), pp. 4-12.

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Dootson, Paula, Johnston, Kim, Beatson, Amanda, & Lings, Ian (2016) Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour. Journal of Marketing Management, 32(7 - 8), pp. 750-776.

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Karanges, Emma, Johnston, Kim, Beatson, Amanda, & Lings, Ian (2015) The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(1), pp. 129-131.

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Lings, Ian (2015) Internal marketing. In Lee, N & Farrell, A M (Eds.) Wiley encyclopedia of management, Volume 9: Marketing. Wiley, United States of America, pp. 252-254.

Huang, Chih-Hsuan, Beatson, Amanda, & Lings, Ian (2015) The role that cognition plays in attitude formation: An alternative model for the determinants of attitude. Journal of Management Research, 7(3), pp. 85-101.

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Schuster, Lisa, Drennan, Judy, & Lings, Ian (2015) Understanding consumers' decisions to adopt technology-enabled transformative services. Service Industries Journal, 35(15 - 16), pp. 846-864.

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Boukis, Achilleas, Gounaris, Spiros, & Lings, Ian (2014) Identifying determinants of employees’ brand performance in the delivery of interpersonal services. In Academy of Marketing Science Annual Conference, 2014-05-21 - 2014-05-23.

Wallace, Michelle, Lings, Ian, Cameron, Roslyn, & Sheldon, Neroli (2014) Attracting and retaining staff: The role of branding and industry image. In Short, T W & Harris, R M (Eds.) Workforce development: Perspectives and issues. Springer, United States of America, pp. 19-36.

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Bianchi, Constanza, Pike, Steven, & Lings, Ian (2014) Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE). Tourism Management, 42, pp. 215-223.

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Karanges, Emma, Beatson, Amanda, Johnston, Kim, & Lings, Ian (2014) Optimizing employee engagement with internal communication: A social exchange perspective. Journal of Business Market Management, 7(2), pp. 329-353.

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Fazal E Hasan, Syed, Lings, Ian, Neale, Larry, & Mortimer, Gary (2014) The role of customer gratitude in making relationship marketing investments successful. Journal of Retailing and Consumer Services, 21(5), pp. 788-796.

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Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2014) Socio-emotional and operational demands on service employees. Journal of Business Research, 67(10), pp. 2132-2138.

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Wallace, Michelle, Sheldon, Neroli, Cameron, Roslyn, & Lings, Ian (2014) What do young Australian engineers want? Strategies to attract this talent to less glamorous industries. In Short, T & Harris, R (Eds.) Workforce development: strategies and practices. Springer, Singapore, pp. 33-44.

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Sato, Rachel, Drennan, Judy, & Lings, Ian (2014) What triggers problem recognition? An exploration on young Australian male problematic online gamers. In Arli, D, Kubacki, K, & Rundle-Thiele, S (Eds.) Proceedings of the 2014 Australian and New Zealand Marketing Academy Conference (ANZMAC). Australian and New Zealand Marketing Academy, Australia, pp. 529-535.

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Schuster, Lisa, Drennan, Judy, & Lings, Ian (2013) Consumer acceptance of m-wellbeing services: a social marketing perspective. European Journal of Marketing, 47(9), pp. 1439-1457.

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Wilden, Ralf, Gudergan, Siggi, Nielsen, Bo Bernhard, & Lings, Ian (2013) Dynamic capabilities and performance : strategy, structure and environment. Long Range Planning, 46(1-2), pp. 72-96.

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Louviere, Jordan, Lings, Ian, Islam, Towhidul, Gudergan, Siggi, & Flynn, Terry (2013) An introduction to the application of (case 1) best-worst scaling in marketing research. International Journal of Research in Marketing, 30(3), pp. 292-303.

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Murdy, Samantha, Pike, Steven, & Lings, Ian (2012) The development of a model to measure destination brand performance across travel contexts. In Australian and New Zealand Marketing Academy (ANZMAC) Conference 2012, 2012-12-03 - 2012-12-05.

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Wallace, Michelle, Lings, Ian, & Cameron, Roslyn (2012) Industry branding: attracting talent to weaker profile industries. Asia Pacific Journal of Human Resources, 50(4), pp. 483-502.

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Schuster, Lisa, Drennan, Judy, & Lings, Ian (2011) Consumer adoption of M-interventions in mental health. In 2011 World Non-Profit and Social Marketing Conference, 2011-04-11 - 2011-04-12. (Unpublished)

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Pike, Steven, Murdy, Samantha, & Lings, Ian (2011) Visitor relationship orientation of destination marketing organizations. Journal of Travel Research, 50(4), pp. 443-453.

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Wallace, Michelle, Sheldon, Neroli, Lings, Ian, & Cameron, Roslyn (2010) Attraction and image for the Australian rail industry. In Clark, T (Ed.) Proceeding of the British Academy of Management Conference 2010. British Academy of Management, United Kingdom, pp. 1-21.

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Wilden, Ralf, Gudergan, Siggi, & Lings, Ian (2010) Employer branding: strategic implications for staff recruitment. Journal of Marketing Management, 26(1-2), pp. 56-73.

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Sood, Aarti & Lings, Ian (2010) Empowerment and role stress in the human interface between the firm and its markets. International Journal of Services, Technology and Management, 14(2-3), pp. 233-249.

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Murdy, Samantha, Pike, Steven, & Lings, Ian (2010) In pursuit of tourism destination brand loyalty: visitor relationship management orientation of destination marketing organisations. In Proceedings of the 6th International Colloquium: Academy of Marketing SIG on Brand Identity and Corporate Reputation. Academy of Marketing, Spain, pp. 1-39.

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Lings, Ian & Greenley, Gordon (2010) Internal market orientation and market-oriented behaviours. Journal of Service Management, 21(3), pp. 321-343.

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Lings, Ian, Durden, Geoffrey, & Souchon, Anne (2010) Risky business: making decisions on the cuff. In Academy of Marketing Conference 2010: Transformational Marketing, 2010-07-06 - 2010-07-08.

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Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2010) The role of emotional labour and role stress on burnout and psychological strain in high contact service employees. In Academy of Marketing Conference 2010, 2010-07-06 - 2010-07-08.

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Gudergan, Siggi & Lings, Ian (2010) Service employee behaviour: The role of compliance and risk taking. International Journal of Services, Technology and Management, 14(2-3), pp. 208-216.

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Wilden, Ralf, Gudergan, Siggi, & Lings, Ian (2009) The effects of sensing and seizing of market opportunities and reconfiguring activities on the organisational resource base. In Luxton, S (Ed.) Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing. Promaco Conventions Ptd Ltd, Australia, pp. 1-10.

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Gudergan, Siggi, Wilden, Ralf, & Lings, Ian (2009) How does service-dominant logic affect firm performance? In Lusch, R, Vargo, S, Spohrer, J, & Gummesson, E (Eds.) Proceedings of the 2009 Naples Forum on Service: Service-Dominant Logic, Service Science, and Network Theory. The European Institute for Advanced Studies in Management, Belgium, pp. 1-10.

Lings, Ian & Greenley, Gordon (2009) The impact of internal and external market orientations on firm performance. Journal of Strategic Marketing, 17(1), pp. 41-53.

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Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2009) The moderating role of self-efficacy on the relationship between emotional exhaustion and job strain for boundary-spanning service employees. In Tojib, D (Ed.) Proceedings from the Australian and New Zealand Marketing Academy Conference 2009: Sustainable Marketing and Management. Promaco Conventions Ptd Ltd, Australia, pp. 1-7.

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Lee, Nick, Beatson, Amanda, Garrett, Tony, Lings, Ian, & Zhang, Xiang (2009) A study of the attitudes towards unethical selling amongst Chinese Salespeople. Journal of Business Ethics, 88(Supplement 3), pp. 497-515.

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Lee, Nick & Lings, Ian (2008) Doing Business Research: A Guide to Theory and Practice. Sage Publications, United Kingdom.

Beatson, Amanda, Lings, Ian, & Gudergan, Siggi (2008) Employee behaviour and relationship quality: Impact on customers. Service Industries Journal, 28(2), pp. 211-223.

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Lings, Ian, Beatson, Amanda, & Gudergan, Siggi (2008) The impact of implicit and explicit communications on frontline service delivery staff. Service Industries Journal, 28(10), pp. 1431-1443.

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Gudergan, Siggi, Beatson, Amanda, & Lings, Ian (2008) Managing service staff as an organizational resource: Implications for customer service provision. Services Marketing Quarterly, 29(4), pp. 25-41.

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Wang, Paul, Gudergan, Siggi, & Lings, Ian (2008) The role of product involvement in e-service evaluations. International Journal of Electronic Marketing and Retailing, 2(1), pp. 59-79.

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Beatson, Amanda, Lings, Ian, & Gudergan, Siegfroed (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.

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Rudd, John, Greenley, Gordon, Beatson, Amanda, & Lings, Ian (2008) Strategic Planning and Performance: Extending the Debate. Journal of Business Research, 61(2), pp. 99-108.

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Lings, Ian & Owen, Kate (2007) Buying a sponsor's brand: the role of affective commitment to the sponsored team. Journal of Marketing Management, 23(5/6), pp. 483-496.

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Lings, Ian & Owen, Kate (2007) Buying a sponsor’s brand : the role of affective commitment to the sponsored team. In Academy of Marketing Conference 2007, 2007-07-03 - 2007-07-06.

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Lings, Ian, Gudergan, Siggi, & Beatson, Amanda (2007) The Impact Of Implicit And Explicit Communications To Frontline Staff On Service Delivery. In Englibertsson, H (Ed.) 2007 36th European Marketing Academy Conference. Prentmet ehf, Iceland, pp. 1-11.

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Beatson, Amanda, Lings, Ian, Gudergan, Siegfried, & Worthington, Steve (2007) The Role of Employee-Company Identification In Employees' Pro-Service Behaviours: A Preliminary Study. In Lomax, W, Riley, F, & Robinson, H (Eds.) Academy of Marketing Conference 2007. Kingston Business School, United Kingdom, pp. 1-12.

Lings, Ian, Beatson, Amanda, & Gudergan, Siggi (2006) The Impact of Internal Market Orientation on Staff Service Behaviours. In Egan, J & Baines, P (Eds.) Proceedings of the Academy of Marketing (UK) Conference 2006. Academy of Marketing, CD Rom, pp. 1-13.

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Beatson, Amanda, Lings, Ian, Rudd, John, Souchon, Anne, & Cadogan, John (2005) An Exploration of a Metaconstruct of Relationship Quality. In Ui Ghallachoir, K (Ed.) Marketing: Building Business, Shaping Society: Academy of Marketing Conference Proceedings. Dublin Institute of Technology, CD Rom, pp. 1-12.

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Beatson, Amanda & Lings, Ian (2005) An Exploration of Frontline Staff Service Orientated Behaviours. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 9-16.

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Lings, Ian & Greenley, Gordon (2005) Measuring internal market orientation. Journal of Service Research, 7(3), pp. 290-305.

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Beatson, Amanda, Lings, Ian, Rudd, John, Lee, Nick, & Souchon, Anne (2005) Self-Service Technology, Consumer Satisfaction and Consumer Commitment: A Multigroup Investigation. In Ui Ghallachoir, K (Ed.) Marketing: Building Business, Shaping Society: Academy of Marketing Conference Proceedings. Dublin Institute of Technology, CD Rom, pp. 1-13.

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Newman, Anouche, Lings, Ian, & Lee, Nick (2005) What's in a handshake? Exploring business-to-business relational exchange. The Marketing Review, 5(2), pp. 129-144.

Beatson, Amanda & Lings, Ian (2004) The impact of service orientation on relationship quality and future intentions. In Wiley, J & Thirkell, P (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference 2004. Victoria University of Wellington, CD ROM, pp. 1-9.

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Lings, Ian (2004) Internal market orientation: construct and consequences. Journal of Business Research, 57(4), pp. 405-413.

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Lings, Ian (2001) Internal marketing and supply chain management. Journal of Services Marketing, 14(1), pp. 27-43.

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Lings, Ian (1999) Balancing internal and external market orientations. Journal of Marketing Management, 15(4), pp. 239-263.

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Brooks, Roger, Lings, Ian, & Botschen, Martina (1999) Internal marketing and customer driven wavefronts. The Service Industries Journal, 19(4), pp. 49-67.

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Lings, Ian (1999) Managing service quality with internal marketing schematics. Long Range Planning, 32(4), pp. 452-463.

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Lings, Ian & Brooks, Roger F. (1998) Implementing and measuring the effectiveness of internal marketing. Journal of Marketing Management, 14(4/5), pp. 325-351.

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