Supporting students as both consumers and learners: Striking a balance is a perennial challenge for student Support services in universities - are we getting any better at it?
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Description
In the context of widening participation and an increasingly competitive higher education (HE) sector with reduced public funding, it has become common to approach potential students as ‘customers’ as a way to improve performance quality. Transaction as a form of two-way (beneficial) engagement has given way to transaction as an exchange for a service...
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| ID Code: | 203729 | ||
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| Item Type: | Contribution to Newspaper, Magazine or Website (Article) | ||
| Refereed: | No | ||
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| Keywords: | Student support services, students as consumers, students as learners | ||
| Pure ID: | 65893848 | ||
| Copyright Owner: | Consult author(s) regarding copyright matters | ||
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au | ||
| Deposited On: | 01 Sep 2020 01:57 | ||
| Last Modified: | 20 Mar 2024 01:44 |
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