Browse By Person: Keating, Byron

Mulcahy, Rory, Riedel, Aimee, Beatson, Amanda, Keating, Byron, & Mathews, Shane (2024) I'm a believer! Believability of social media marketing. International Journal of Information Management, 75, Article number: 102730.

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Mulcahy, Rory Francis, Riedel, Aimee, Keating, Byron, Beatson, Amanda, & Letheren, Kate (2024) Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news. Journal of Service Theory and Practice, 34(1), pp. 98-126.

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Mulcahy, Rory Francis, Riedel, Aimee, Keating, Byron, Beatson, Amanda, & Campbell, Marilyn (2023) I'd better say something! How empathy shapes bystander psychological reactance and intervention to online trolling of service organizations. Journal of Service Management, 34(5), pp. 1064-1087.

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Riedel, Aimee, Beatson, Amanda, Worsteling, Asha, Mulcahy, Rory Francis, & Keating, Byron (2023) Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability. Journal of Service Management, 34(5), pp. 867-895.

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Keating, Byron W. & Aslan, Marjan (2023) Self-service technology recovery: the importance of psychological need support. Journal of Service Management, 34(4), pp. 725-749.

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Keating, Byron W. & Worsteling, Asha (2023) Improving employment outcomes for people with disability in small and medium enterprises: protocol for a scoping review. BMJ Open, 13(4), Article number: e069573.

Beatson, Amanda Tracy, Riedel, Aimee, Mulcahy, Rory, Keating, Byron William, Wang, Shasha, Campbell, Marilyn, & Johnson, Daniel (2023) Reducing the incidence and impact of peer-to-peer online trolling: a protocol for a scoping review. BMJ Open, 13(3), Article number: e070460.

Riedel, Aimee, Beatson, Amanda, Mulcahy, Rory, & Keating, Byron (2023) A transformative and social marketing ecosystem investigation into drug use among young adults. Journal of Services Marketing, 37(2), pp. 184-200.

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Ahmad, Kabir, Beatson, Amanda, Campbell, Marilyn, Hashmi, Rubayyat, Keating, Byron W, Mulcahy, Rory, Riedel, Aimee, & Wang, Shasha (2023) The impact of gender and age on bullying role, self-harm and suicide: Evidence from a cohort study of Australian children. PLoS ONE, 18(1), Article number: e0278446.

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Keating, Byron, Beatson, Amanda, Grant-Smith, Deanna, Sitbon, Laurianne, Rieger, Janice, & Williams, Jannine (2023) QUT response to 'Establishing a Disability Employment Centre of Excellence: Options Paper'.

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Keating, Byron W. (2022) CSR Commitment, Alignment and Firm Performance: The Case of the Australia-China Tourism Supply Chain. Sustainability (Switzerland), 14(19), Article number: 12718.

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Keating, Byron W., Keramat, Syed Afroz, Waller, Iain, & Hashmi, Rubayyat (2022) Job satisfaction dynamics: how do they impact employment mode choice for people with a disability? Heliyon, 8(10), Article number: e11076.

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Subramony, Mahesh, Golubovskaya, Maria, Keating, Byron, Solnet, David, Field, Joy, & Witheriff, Melissa (2022) The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes. Journal of Business Research, 149, pp. 363-374.

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Keramat, Syed Afroz, Alam, Khorshed, Keating, Byron, Ahinkorah, Bright Opoku, Gyan Aboagye, Richard, Seidu, Abdul Aziz, Samad, Nandeeta, Saha, Monidipa, Gow, Jeff, Biddle, Stuart J.H., & Comans, Tracy (2022) Morbid obesity, multiple long-term conditions, and health-related quality of life among Australian adults: Estimates from three waves of a longitudinal household survey. Preventive Medicine Reports, 28, Article number: 101823.

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Worsteling, Asha & Keating, Byron W. (2022) Community and bystander interventions for the prevention of suicide: Protocol for a systematic review. PLoS ONE, 17(6), Article number: e0270375.

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Riedel, Aimee, Mulcahy, Rory, Beatson, Amanda, & Keating, Byron (2022) Young adult drug interventions: a social marketing systematic review and research agenda. Journal of Social Marketing, 12(2), pp. 191-221.

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Wang, Shasha, Mortimer, Gary, Sajtos, Laszlo, Keating, Byron, & Chen, Stephanie (2022) Pay with your Face - Customer Decision-making Journey of Trialling Facial Recognition Payment Technologies. In Proceedings of AIRSI2022: Technologies 4.0 in Tourism, Services and Marketing. METODO Research Group, Spain, pp. 113-115.

Vu, Van Canh, Keating, Byron, & Wang, Shasha (2022) #finfluencers: Understanding the Role of Parasocial Relationships and Psychological Need Support. In Proceedings of the 33rd Australasian Conference on Information Systems (ACIS2022). Association for Information Systems, United States of America.

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Keramat, Afroz, Alam, Khorshed, Rana, Rezwanul Hasan, Shuvo, Suvasish Das, Gow, Jeff, Biddle, Stuart J. H., & Keating, Byron (2021) Age and gender differences in the relationship between obesity and disability with self-perceived employment discrimination: Results from a retrospective study of an Australian national sample. SSM - Population Health, 16, Article number: 100923.

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Breidbach, Christoph F., Keating, Byron W., & Lim, Chiehyeon (2020) Fintech: Research directions to explore the digital transformation of financial service systems. Journal of Service Theory and Practice, 30(1), pp. 79-102.

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Lindsay, David, Kriz, Anton, Johns, Raechel, & Keating, Byron (2020) Perils of speed dating: an Australian success story in Chinese outbound tourism. Journal of Policy Research in Tourism, Leisure and Events, 12(1), pp. 100-121.

Gregor, Shirley, Beavan, Gary, Culbert, Adrian, Kan John, Priscilla, Ngo, Nguyen Viet, Keating, Byron, Sun, Ruonan, & Radwan, Ibrahim (2019) Patterns of pre-crash behaviour in railway suicides and the effect of corridor fencing: a natural experiment in New South Wales. International Journal of Injury Control and Safety Promotion, 26(4), pp. 423-430.

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Radwan, Ibrahim, Asthana, Akshay, Ismail, Hafsa, Keating, Byron, & Goecke, Roland (2019) Estimation of missing human body parts via bidirectional LSTM. In Proceedings - 14th IEEE International Conference on Automatic Face and Gesture Recognition, FG 2019. Institute of Electrical and Electronics Engineers Inc., United States of America, pp. 1-5.

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Radwan, I., Moustafa, Nour, Keating, B., Choo, Kim-Kwang Raymond, & Goecke, Roland (2019) Hierarchical Adversarial Network for Human Pose Estimation. IEEE Access, 7, Article number: 8772037 103619-103628.

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Breidbach, Christoph, Choi, Sunmee, Ellway, Benjamin, Keating, Byron, Kormusheva, Katerina, Kowalkowski, Christian, Lim, Chiehyeon, & Maglio, Paul (2018) Operating without operations: how is technology changing the role of the firm? Journal of Service Management, 29(5), pp. 809-833.

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Keating, Byron & Gordon, Cameron (2018) Preventing railway suicide: An open-systems perspective and application. In Proceedings of the Annual Meeting the Transportation Research Board (TRB) 97th Annual Meeting. The Transportation Research Board (TRB), United States of America, pp. 1-10.

Keating, Byron, McColl-Kennedy, Janet, & Solnet, David (2018) Theorizing beyond the horizon: service research in 2050. Journal of Service Management, 29(5), pp. 766-775.

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Saleh, Md Abu, Quazi, Ali, Keating, Byron, & Gaur, Sanjaya (2017) Quality and image of banking services: a comparative study of conventional and Islamic banks. International Journal of Bank Marketing, 35(6), pp. 878-902.

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Wu, Ping Ju, Campbell, John, & Keating, Byron (2017) The Role of information systems in preventing railway suicide: A service value co-creation perspective. In Riemer, K, Indulska, M, & Tuunainen, V (Eds.) Proceedings of the 28th Australasian Conference on Information Systems (ACIS). Association for Information Systems, United States of America.

Hodgkinson, Ian, Hannibal, Claire, Keating, Byron, Chester Buxton, Rosamund, & Bateman, Nicola (2017) Toward a public service management: past, present, and future directions. Journal of Service Management, 28(5), pp. 998-1023.

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Simpson, Jason, Wilkin, Carla, Campbell, John, Keating, Byron, & Moore, Stephen (2016) Best practices or improvisation in system change? An exploratory study. In Chang, S I & Chau, P Y K (Eds.) Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS) 2016. Association for Information Systems (AIS), http://aisel.aisnet.org/pacis2016/, pp. 1-11.

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Steele, James, Gregor, Shirley, Campbell, John, Fitzgerald, Robert, & Keating, Byron W. (2016) Designing location-based educational services for school students at cultural institutions: the case of the National Portrait Gallery of Australia. In Design Science Research in Information Systems and Technology (DESRIST), 2016-05-24 - 2016-05-25. (Unpublished)

Wu, Shelly, Liang, Ting-Peng, Straub, Detmar, & Keating, Byron (2016) Extending the governance-performance model: The impact of governance mechanism on outsourcing operations in China. In Chang, S I & Chau, P Y K (Eds.) Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS) 2016. Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-8.

Simpson, Jason, Wilkin, Carla, Campbell, John, Keating, Byron, & Moore, Stephen (2016) 'Iterate wildly': Is user-centred design and prototyping the key to strategic alignment? In Sencer, A, Benbasat, I, & Andersen, N B (Eds.) Proceedings of the 2016 European Conference on Information Systems (ECIS). Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-12.

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Sterrenberg, Gary & Keating, Byron (2016) Measuring IS success of e-government: A case study on the disability sector in Australia. In Fisher, J & Fernandez, W (Eds.) Proceedings of the 27th Australasian Conference On Information Systems (ACIS2016). University of Wollongong, Australia, pp. 1-8.

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Campbell, John, Keating, Byron, & Straub, Detmar (2016) Theorizing communicative practices within financial internet discussion sites. In Mooney, J & Fitzgerald, B (Eds.) Proceedings of the 37th International Conference on Information Systems (ICIS 2016). Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-11.

Keating, Byron & Deery, Margaret (2016) The road less traveled: Regional dispersal of Chinese tourists in Australia. In Li, X (Ed.) Chinese outbound tourism 2.0 (Advances in Hospitality and Tourism). Apple Academic Press, United States of America, pp. 289-300.

Huang, Sam, Keating, Byron, Kriz, Anton, & Heung, Vincent (2015) Chinese Outbound Tourism: an Epilogue. Journal of Travel and Tourism Marketing, 32(1-2), pp. 153-159.

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Sun, Ruonan, Gregor, Shirley, & Keating, Byron (2015) Information technology platforms: Conceptualisation and a review of emerging research in IS research. In Australasian Conference on Information Systems (ACIS) 2015 Proceedings. Association for Information Systems, United States of America, pp. 1-17.

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Sun, Ruonan, Gregor, Shirley, & Keating, Byron (2015) Information technology platforms: Definition and research directions. In Deegan, G, Burstein, F, & Scheepers, H (Eds.) Proceedings of the 26th Australasian Conference on Information Systems. University of South Australia, Australia, pp. 1-17.

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Keating, Byron, Rugimbana, Robert, & Quazi, Ali (2015) An Interpersonal Perspective on Customer Relationship Management. In Spotts, Harlan E. (Ed.) Creating and Delivering Value in Marketing: Proceedings of the 2003 Academy of Marketing Science (AMS) Annual Conference. Springer, Cham, Switzerland, p. 164.

Keating, Byron, Mackrell, Dale, & Campbell, John (2015) (Re)negotiating homeless identity through technology-mediated social interaction. In Ross, J & Leidner, D (Eds.) Proceedings of the 36th International Conference on Information Systems (ICIS 2015): Exploring the Information Frontier, ICIS 2015. Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-8.

Keating, Byron, Huang, Sam, Kriz, Anton, & Heung, Vincent (2015) Special issue on Chinese Outbound Travel: emerging issues and implications. Journal of Travel and Tourism Marketing, 32(1-2), p. 1.

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Keating, Byron, Huang, Sam, Kriz, Anton, & Heung, Vincent (2015) A Systematic Review of the Chinese Outbound Tourism Literature: 1983-2012. Journal of Travel and Tourism Marketing, 32(1-2), pp. 2-17.

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Simpson, Jason, Campbell, John, Pham, Thuy, Keating, Byron, & Wilkin, Carla (2015) Towards an understanding of valence in e-government services. In Deegan, G, Burstein, F, & Scheepers, H (Eds.) Proceedings of the 26th Australasian Conference on Information Systems. University of South Australia, Australia, pp. 1-8.

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Zou, Patrick, Keating, Byron, Yang, Rebecca, Campbell, John, & Zhao, Lihua (2014) Achieving building sustainability through the application of information systems and stakeholder alignment. In Ye, H, Bai, Y, Wang, Y, & Shen, G (Eds.) ICCREM 2014: Smart Construction and Management in the Context of New Technology. American Society of Civil Engineers, United States of America, pp. 113-125.

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Sun, Ruonan, Gregor, Shirley, & Keating, Byron (2014) Collaborative IT outsourcing in the public sector: A case analysis of standard business reporting in Australia. In Wang, W & Pauleen, D (Eds.) Proceedings of the 25th Australasian Conference on Information Systems. ACIS / Auckland University of Technology, New Zealand, pp. 1-11.

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Keating, Byron, Gregor, Shirley, Fitzgerald, Robert, Campbell, John, & Steele, James (2014) Information systems design theory for location-based educational services in informal learning environments. In Wang, W & Pauleen, D (Eds.) Proceedings of the 25th Australasian Conference on Information Systems. ACIS / Auckland University of Technology, New Zealand, pp. 1-10.

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Aslanzadeh, Marjan & Keating, Byron (2014) Inter-channel Effects in Multichannel Travel Services: Moderating Role of Social Presence and Need for Human Interaction. Cornell Hospitality Quarterly, 55(3), pp. 265-276.

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Kandampully, Jay, Keating, Byron, Kim, BeomCheol Peter, Mattila, Anna, & Solnet, David (2014) Service Research in the Hospitality Literature: Insights from a Systematic Review. Cornell Hospitality Quarterly, 55(3), pp. 287-299.

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Keating, Byron, Campbell, John, Zou, Patrick, & Yang, Rebecca (2014) Stakeholder alignment and effective system use: Case study of a public sector information system. In Proceedings of the 35th International Conference on Information Systems. Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-10.

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Talukder, Majharul, Quazi, Ali, & Keating, Byron (2014) Virtual Systems in Australia: A Study of Individual Users' Commitments and Usage. Journal of Internet Commerce, 13(1), pp. 1-21.

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Hanafizadeh, Payam, Keating, Byron, & Khedmatgozar, Hamid Reza (2014) A systematic review of Internet banking adoption. Telematics and Informatics, 31(3), pp. 492-510.

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Campbell, John, Keating, Byron, Wilkin, Carla, & Moore, Stephen (2013) Multi-level IT project alignment in government services: Contracted employment services. In Proceedings of the 19th Americas Conference on Information Systems (AMCIS): Hyperconnected World: Anything, Anywhere, Anytime. Association for Information Systems, United States of America, pp. 2509-2516.

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Campbell, John & Keating, Byron (2013) Development of a decision support system for collective stock market intelligence. In Deng, H & Standing, C (Eds.) Proceedings of the 24th Australasian Conference on Information Systems (ACIS). RMIT University, Australia, pp. 1-9.

Keating, Byron, Campbell, John, & Radoll, Peter (2013) Evaluating a new pattern development process for interface design: Application to mental health services. In Chau, M & Baskerville, R (Eds.) Proceedings of the 34th International Conference on Information Systems (ICIS 2013). Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-10.

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Keating, Byron, Gregor, Shirley, & Campbell, John (2013) Impact of strategic alignment on IT outsourcing success in a complex service setting. In Shim, J P, Hwang, Y, & Petter, S (Eds.) Proceedings of the Nineteenth Americas Conference on Information Systems. Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-10.

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Campbell, John, Boell, Sebastian, Keating, Byron, & Cecez-Kecmanovic, Dubravka (2013) Temporal aspects of telework and its impact on work-family conflict. In Deng, H & Standing, C (Eds.) Proceedings of the 24th Australasian Conference on Information Systems (ACIS). RMIT University, Australia, pp. 1-10.

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Keating, Byron, Gregor, Shirley, & Theodoulidis, Babis (2013) Understanding the nature of service design research: A theoretical classification and explication. In Moultrie, J (Ed.) Proceedings of the 2nd Cambridge Academic Design Management Conference. University of Cambridge, United Kingdom, pp. 743-760.

Anderson, Mark, Keating, Byron, & Kriz, Anton (2013) An open-systems perspective of mental health services. In Kandampully, J (Ed.) Service management in health and wellness services. Kendall Hunt Publishing Company, United States of America, pp. 121-135.

Richard, Pierre, Coltman, Tim, & Keating, Byron (2012) Designing IS service strategy: an information acceleration approach. European Journal of Information Systems, 21(1), pp. 87-98.

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Keating, Byron (2012) Mediating Role of Relationship Quality in Online Services. Journal of Computer Information Systems, 52(2), pp. 33-41.

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Dale, Naomi, Ritchie, Brent, & Keating, Byron (2012) Understanding Constraints and Their Impact On School Excursion Tourism. Tourism Analysis, 17(6), pp. 805-812.

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Coltman, Tim, Devinney, Timothy, & Keating, Byron (2011) Best-Worst Scaling Approach to Predict Customer Choice for 3PL Services. Journal of Business Logistics, 32(2), pp. 139-152.

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Kriz, Anton & Keating, Byron (2011) Business relationships in China: lessons about deep trust. In Warner, M & Rowley, C (Eds.) Chinese management in the 'harmonious society': Managers, markets and the globalized economy. Routledge, United Kingdom, pp. 299-318.

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Anderson, Eddie, Coltman, Tim, Devinney, Timothy, & Keating, Byron (2011) What drives the choice of a third-party logistics provider? Journal of Supply Chain Management, 47(2), pp. 97-115.

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Kriz, Anton & Keating, Byron (2010) Business relationships in China: lessons about deep trust. Asia Pacific Business Review, 16(3), pp. 299-318.

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Keating, Byron (2010) Multichannel service relationships: toward an integrated model. VDM Verlag Dr. Muuller, Germany.

Keating, Byron, Coltman, Tim, Fosso-Wamba, Samuel, & Baker, Valerie (2010) Unpacking the RFID Investment Decision. Proceedings of the IEEE, 98(9), pp. 1672-1680.

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Keating, Byron, Coltman, Tim, Michael, Katina, & Baker, Valerie (2009) Unpacking the ERP investment decision: An empirical assessment of the benefits and risks. In Proceedings of 17th European Conference on Information Systems.

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Kriz, Anton & Keating, Byron W. (2009) Doing Business in China: Tips for an Outsider (Lǎowài). China Review International, 16(1), pp. 1-17, 2009. [Article]

Keating, Byron, Quazi, Ali, & Kriz, Anton (2009) Financial risk and its impact on new purchasing behavior in the online retail setting. Electronic Markets, 19(4), pp. 237-250.

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Keating, Byron (2009) Managing ethics in the tourism supply chain: the case of Chinese travel to Australia. International Journal of Tourism Research, 11(4), pp. 403-408.

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Keating, Byron (2009) Marketing and the Law: Defending single color trademarks. Journal of the Academy of Marketing Science, 37(3), pp. 375-380.

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Keating, Byron, Quazi, Ali, Kriz, Anton, & Coltman, Tim (2008) In pursuit of a sustainable supply chain: insights from Westpac Banking Corporation. Supply Chain Management, 13(3), pp. 175-179.

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Keating, Byron & Kriz, Anton (2008) Outbound Tourism From China: Literature Review and Research Agenda. Journal of Hospitality and Tourism Management, 15(1), pp. 32-41.

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Keating, Byron, Rugimbana, Robert, & Quazi, Ali (2003) Differentiating between service quality and relationship quality in cyberspace. Managing Service Quality: An International Journal, 13(3), pp. 217-232.

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Quazi, Ali, Rugimbana, Robert, Muthaly, Siva, & Keating, Byron (2003) Corporate Social Action Patterns in Contrasting Market Settings. Australasian Marketing Journal, 11(1), pp. 28-44.

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Keating, Byron W., Rugimbana, Robert, & Quazi, Ali (2003) Building effective online relationships. In Singh, M. & Waddell, D. (Eds.) E-Business Innovation and Change Management. IGI Global, Hershey PA, USA, pp. 84-104.

Rugimbana, Robert & Keating, Byron W. (2002) Distribution issues in cross cultural marketing. In Rugimbana, Robert & Nwankwo, S. (Eds.) Cross Cultural Marketing Perspectives. Cengage Learning EMEA.

Keating, Byron W. & Rugimbana, Robert (2002) E-business diffusion across cultures. In Rugimbana, Robert & Nwankwo, S. (Eds.) Cross-Cultural Marketing. Cengage Learning EMEA.

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