Browse By Person: Russell-Bennett, Rebekah

Van Hummel, Aleksandra & Russell-Bennett, Rebekah (2026) Understanding consumer trust and distrust in a public service ecosystem. Journal of Services Marketing, 40(2), 96–112.

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Phillips, Chelsea, Odekerken-Schröder, Gaby, Russell-Bennett, Rebekah, Steins, Mark, Mahr, Dominik, & Letheren, Kate (2025) Service robot-employee task allocation strategies: well-being within the intrusion challenge. Journal of Service Management, 36(4), 523–548.

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Zimbatu, Alexandra & Russell-Bennett, Rebekah (2025) Beyond 'Eat-Pray-Love': Designing transformative CX for self-discovery in extended service encounters. Journal of Business Research, 186, Article number: 115016.

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Steins, Mark, Becker, Marc, Odekerken-Schröder, Gaby, Mathmann, Frank, Mahr, Dominik, & Russell-Bennett, Rebekah (2024) Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, Article number: 114729.

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McGraw, Jacquie, Russell-Bennett, Rebekah, & White, Katherine M. (2024) Men's transformative health service use: rethinking customer experience of vulnerability. Journal of Services Marketing, 38(6), pp. 657-676.

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Chell, Kathleen, Mortimer, Gary, Dang, Thy, & Russell-Bennett, Rebekah (2024) Understanding Contextual Determinants of Likely Online Advocacy by Millennial Donors. Nonprofit and Voluntary Sector Quarterly, 53(2), pp. 321-347.

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Van Hummel, Alek, Newey, Matt, & Russell-Bennett, Rebekah (2024) Giving Power to Energy Networks: Are Australian Households Willing to Adopt Demand-Side Management Programs? Queensland University of Technology, Brisbane, Qld.

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Russell-Bennett, Rebekah, Polonsky, Michael Jay, & Fisk, Raymond P. (2024) SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework. Journal of Services Marketing, 38(2), pp. 172-189.

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Marinucci, Nicole, Moy, Naomi, Koloski, Natasha, Shah, Ayesha, Austin, Glenn, Russell-Bennett, Rebekah, McGraw, Jacquie, Dulleck, Uwe, & Holtmann, Gerald (2024) Social determinants and participation in fecal occult blood test based colorectal cancer screening: A qualitative systematic review and meta-synthesis. Health Promotion Journal of Australia, 35(1), pp. 9-36.

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Phillips, Chelsea, Russell-Bennett, Rebekah, & Kowalkiewicz, Marek (2024) The Physical Frictionless Experience: A Slippery Slope for Experience Memorability of Retail Services? Service Industries Journal, 44(13-14), pp. 919-948.

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Bowring, Natalie & Russell-Bennett, Rebekah (2024) The rules of mature sex: Sexual scripts and the global challenge of rising STIs. Health Marketing Quarterly, 41(2), pp. 167-191.

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Phillips, Chelsea, Russell-Bennett, Rebekah, Odekerken-Schroeder, Gaby, Mahr, Dominik, & Letheren, Kate (2023) The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad. Journal of Service Management, 34(4), pp. 770-805.

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Alkire, Linda, Russell-Bennett, Rebekah, Previte, Josephine, & Fisk, Ray (2023) Enabling a service thinking mindset: practices for the global service ecosystem. Journal of Service Management, 34(3), pp. 580-602.

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Russell-Bennett, Rebekah, Kelly, Nick, Letheren, Kate, & Chell, Kathleen (2023) The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability. International Journal of Market Research, 65(2-3), pp. 167-182.

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Russell-Bennett, Rebekah & Bull, Melissa (2023) Supporting Mature Women Experiencing Housing Stress: A Novel Strengths-Based Approach. QUT Centre for Justice Briefing Papers, 36, pp. 1-4, March 2023. [Article]

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Bedggood, Rowan, Russell-Bennett, Rebekah, McAndrew, Ryan, Glavas, Charmaine, & Dulleck, Uwe (2023) Challenging the social-power paradigm: Moving beyond consumer empowerment to an energy ecosystem of shared value. Energy Policy, 173, Article number: 113405.

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Chell, Kathleen, Mortimer, Gary, Masser, Barbara Michelle, & Russell-Bennett, Rebekah (2023) An identity-based model explaining online donor appreciation. Australasian Marketing Journal, 31(1), pp. 13-24.

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Russell-Bennett, Rebekah, Gordon, Ross, Letheren, Kate, McAndrew, Ryan, Mathmann, Frank, Van Hummel, Aleksandra, & Bowring, Natalie (2023) Benchmarking Customer Priorities and Trust in the Australian Energy Sector: Final Presentation.

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Russell-Bennett, Rebekah, Gordon, Ross, Letheren, Kate, McAndrew, Ryan, Mathmann, Frank, Van Hummel, Aleksandra, & Bowring, Natalie (2023) Benchmarking Customer Priorities and Trust: Report. Reliable, Affordable Clean Energy for 2030 (RACE for 2030). Queensland University of Technology, Brisbane, Qld.

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Whittaker, Lucas, Kietzmann, Jan, Letheren, Kate, Mulcahy, Rory Francis, & Russell-Bennett, Rebekah (2023) Brace yourself! Why Managers should adopt a Synthetic Media Incident Response Playbook in an age of Falsity and Synthetic Media. Business Horizons, 66(2), pp. 277-290.

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Fisk, Ray, Gallan, Andrew, Joubert, Alison, Beekhuyzen, Jenine, Cheung, Lilliemay, & Russell-Bennett, Rebekah (2023) Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities. Journal of Service Research, 26(4), pp. 542-559.

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Russell-Bennett, Rebekah, Miller, Evonne, Letheren, Kate, Whyte, Stephen, McAndrew, Ryan, McGraw, Jacquie, Casey, Taryn, Engeman, Zoe Jade, & May, Katie (2023) Healthcare Professional Preferences for Communication - Quantitative Phase. Queensland University of Technology.

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Russell-Bennett, Rebekah, Miller, Evonne, Letheren, Kate, Whyte, Stephen, McAndrew, Ryan, McGraw, Jacquie, Casey, Taryn, Engeman, Zoe Jade, & May, Katie (2023) Healthcare Professional Preferences for Communication: Findings and recommendations. Queensland University of Technology.

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Russell-Bennett, Rebekah, Miller, Evonne, Letheren, Kate, Whyte, Stephen, McAndrew, Ryan, McGraw, Jacquie, Casey, Taryn, Engeman, Zoe Jade, & May, Katie (2023) Healthcare Professional Preferences for Communication: Qualitative Phase. Queensland University of Technology.

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Whittaker, Lucas, Mulcahy, Rory Francis, Letheren, Kate, Kietzmann, Jan, & Russell-Bennett, Rebekah (2023) Mapping the deepfake landscape for innovation: A multidisciplinary systematic review and future research agenda. Technovation, 125, Article number: 102784.

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Bull, Melissa & Russell-Bennett, Rebekah (2023) Submission for the National Housing and Homelessness Plan.

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Sandall, Jean, Cattermole-Terzic, Vanessa, Russell-Bennett, Rebekah, & Letheren, Kate (2023) The TMR Customer Value Chain - supporting a holistic and integrated approach to delivering customer value in the entire customer experience. In Proceedings of the 2023 PIARC - XXVIIth World Road Congress. PIARC - World Road Association, France.

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Sandall, Jean, Cattermole-Terzic, Vanessa, Russell-Bennett, Rebekah, & Letheren, Kate (2023) The TMR Customer Value Chain [Poster]. In World Road Congress, 2023-10-02 - 2023-10-06, Prague, Czech Republic. (Unpublished)

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Rosenbaum, Mark Scott, Russell-Bennett, Rebekah, & Contreras-Ramirez, German (2022) Editorial: Research priorities in the new service marketplace. Journal of Services Marketing, 36(8), pp. 1009-1014.

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Zimbatu, Alexandra, Ong, Sam, Russell-Bennett, Rebekah, Bull, Melissa, Letheren, Kate, Kelly, Nick, Parkinson, Joy, & Zhang, Jinglan (2022) A strength-based toolkit for early responders - Women's Butterfly Project. Queensland University of Technology. Version 1. [Other]

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Chadwick, Kevin, Russell-Bennett, Rebekah, & Biddle, Nicholas (2022) The role of human influences on adoption and rejection of energy technology: A systematised critical review of the literature on household energy transitions. Energy Research and Social Science, 89, Article number: 102528.

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Russell-Bennett, Rebekah & Rosenbaum, Mark S. (2022) Editorial: Opportunities in the new service marketplace. Journal of Services Marketing, 36(4), pp. 445-449.

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Doherty, Natasha, Kilroy, Georgina, Russell-Bennett, Rebekah, & McGraw, Jacquie (2022) Bowel Cancer Screening Attitude/Behaviour Segments.

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Zimbatu, Alexandra, Russell-Bennett, Rebekah, & Neale, Larry (2022) Designing for Self-Discovery: Towards a framework for the design of transformative experiences and reinventive rituals in higher education. In AMA SERVSIG Conference, 2022-06-16 - 2022-06-18, Glasgow, United Kingdom.

Tuzovic, Sven, Mulcahy, Rory Francis, & Russell-Bennett, Rebekah (2022) A hostile tale of disclosure and betrayal: Business perceptions of offshoring services. Industrial Marketing Management, 102, pp. 74-88.

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Bocking, Helen, Russell-Bennett, Rebekah, & Letheren, Kate (2022) I'm no expert, but ... ? Consumer use of supportive digital tools in health services. Journal of Service Theory and Practice, 32(2), pp. 105-131.

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Dodds, Sarah, Russell-Bennett, Rebekah, Chen, Tom, Oertzen, Anna-Sophie, Salvador-Carulla, Luis, & Hung, Yu-Chen (2022) Blended human-technology service realities in healthcare. Journal of Service Theory and Practice, 32(1), pp. 75-99.

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Cooke, Angelica, Russell-Bennett, Rebekah, Wang, Di, & Whyte, Stephen (2022) Branding beyond the gender binary. Psychology and Marketing, 39(8), pp. 1621-1632.

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Russell-Bennett, Rebekah, Raciti, Maria, Letheren, Kate, & Drennan, Judy (2022) Empowering low-socioeconomic status parents to support their children in participating in tertiary education: Co-created digital resources for diverse parent personas. Higher Education Research and Development, 41(2), pp. 527-545.

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Gallegos, Danielle, McKechnie, Rebecca, McAndrew, Ryan, Russell-Bennett, Rebekah, & Smith, Geoff (2022) How gender, education and nutrition knowledge contribute to food insecurity among adults in Australia. Health and Social Care in the Community, 30(5), e2724-e2736.

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Steins, Mark Martinus Hendrik Maria Gerardus, Odekerken-Schroder, Gaby, Mahr, Dominik, Mathmann, Frank, & Russell-Bennett, Rebekah (2022) Robot butlers: An investigation of the impact of service robots on the overall service experience for hotel guests. In AMA SERVSIG Conference, 2022-06-16 - 2022-06-18, Glasgow, United Kingdom.

Steins, Mark Martinus Hendrik Maria Gerardus, Odekerken-Schröder, Gaby, Mahr, Dominik, Mathmann, Frank, & Russell-Bennett, Rebekah (2022) What’s in the name: Unraveling the impact of personification of service robots on the overall service experience. In Frontiers in Service Conference, 2022-06-24 - 2022-06-26, Boston, United States.

Raciti, Maria, Russell-Bennett, Rebekah, & Letheren, Kate (2022) A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability. Journal of Marketing Management, 38(11-12), pp. 1137-1177.

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Dulleck, Uwe & Russell-Bennett, Rebekah (2021) Centre for Behavioral Economics, Society, and Technology (BEST) at the Queensland University of Technology (QUT). In Fourali, Chahid & French, Jeff (Eds.) The Palgrave Encyclopedia of Social Marketing. Palgrave Macmillan, Cham, Switzerland, pp. 1-5.

Mulcahy, Rory Francis, McAndrew, Ryan, Russell-Bennett, Rebekah, & Iacobucci, Dawn (2021) 'Game on!' Pushing consumer buttons to change sustainable behavior: a gamification field study. European Journal of Marketing, 55(10), pp. 2593-2619.

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Doherty, Natasha, Kilroy, Georgina, Russell-Bennett, Rebekah, & McGraw, Jacquie (2021) Review of Phase Four of the National Bowel Cancer Screening Program. Australian Government Department of Health and Ageing, Canberra, ACT.

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McGraw, Jacquie, White, Katherine M., & Russell-Bennett, Rebekah (2021) Masculinity and men's health service use across four social generations: Findings from Australia's Ten to Men study. SSM - Population Health, 15, Article number: 100838.

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Russell-Bennett, Rebekah, Bull, Melissa, Kelly, Nick, Zhang, Jinglan, Parkinson, Joy, Letheren, Kate, McAndrew, Ryan, Chell, Kathleen, Badejo, Foluke Abigail, Bowring, Natalie, Ong, Sam, Greentree, Jessica, Zimbatu, Alexandra, Carden, Tim, & Sketcher, Natalie (2021) QUT's Women's Butterfly Project - Final Report for the Department of Housing. Queensland University of Technology, Brisbane, Australia.

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Russell-Bennett, Rebekah, Bull, Melissa, Kelly, Nick, Zhang, Jinglan, Parkinson, Joy, Letheren, Kate, McAndrew, Ryan, Chell, Kathleen, Badejo, Foluke Abigail, Bowring, Natalie, Ong, Sam, Greentree, Jessica, & Zimbatu, Alexandra (2021) The Women's Butterfly Project: Empowering mature women to maintain secure housing - Final Report. Queensland University of Technology, Brisbane, Australia.

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Russell-Bennett, Rebekah, Kuch, Declan, Riedy, Chris, Gardner, John, Chong, Heap Yih, Niklas, Sarah, Clements, Adam, Flew, Terry, Mathmann, Frank, McAndrew, Ryan, Letheren, Kate, Minunno, Roberto, Amin, Ruhul, Goulding, Benjamin, Zimbatu, Alexandra, & Whittaker, Lucas (2021) E1 Theme: Trust-building for collaborative win-win customer solutions - Opportunity Assessment Roadmap Report. RACE 2030 (CRC for Renewable Affordable and Clean Energy), Haymarket, NSW.

McAndrew, Ryan, Letheren, Kate, Russell-Bennett, Rebekah, & Jin, HS (2021) Liveability in the Australian Housing Market: Insights for Future. Queensland University of Technology, Brisbane, QLD.

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McAndrew, Ryan, Letheren, Kate, Russell-Bennett, Rebekah, & Jin, HS (2021) RESEARCH SUMMARY: Liveability in the Australian Housing Market: 2019-2020.

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Whittaker, Lucas, Russell-Bennett, Rebekah, & Mulcahy, Rory (2021) Reward-based or meaningful gaming? A field study on game mechanics and serious games for sustainability. Psychology and Marketing, 38(6), pp. 981-1000.

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Russell-Bennett, Rebekah, Reidy, Christopher, Gardner, John, Chong, Heap Yih, Kuch, Declan, Niklas, Sarah, Clements, Adam, Flew, Terry, Mathmann, Frank, McAndrew, Ryan, Letheren, Kate, Zimbatu, Alexandra, Whittaker, Lucas, Minunno, Roberto, Amin, Ruhul, & Goulding, Benjamin (2021) The Opportunity for building and measuring trust in the energy sector - RACE for 2030 Summary Report.

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Russell-Bennett, Rebekah, Riedy, Chris, Gardner, John, Chong, Heap Yih (John), Kuch, Declan, Niklas, Sarah, Clements, Adam, Flew, Terry, Mathmann, Frank, McAndrew, Ryan, Letheren, Kate, Zimbatu, Alexandra, Whittaker, Lucas, Minunno, Roberto, Amin, Ruhul, & Goulding, Benjamin (2021) Trust building for collaborative win-win customer solutions in the energy sector: RACE 2030 Insights, Gaps and Opportunities Overview. Queensland University of Technology, Brisbane, Australia.

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Mortimer, Gary & Russell-Bennett, Rebekah (2021) ‘Smell like a woman, not a rose’: Chanel No. 5 100 years on, an iconic fragrance born from an orphanage. The Conversation, 15 April 2021. [Article]

Godwin, Megan, Whyte, Stephen, Russell-Bennett, Rebekah, & Dulleck, Uwe (2021) Coping with Covid: Australian women's coping responses during the Covid-19 pandemic. Centre for Economic Policy Research. [Working Paper]

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McAndrew, Ryan, Mulcahy, Rory, Gordon, Ross, & Russell-Bennett, Rebekah (2021) Household energy efficiency interventions: A systematic literature review. Energy Policy, 150, Article number: 112136.

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Mulcahy, Rory Francis, Zainuddin, Nadia, & Russell-Bennett, Rebekah (2021) Transformative value and the role of involvement in gamification and serious games for well-being. Journal of Service Management, 32(2), pp. 218-245.

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Mulcahy, Rory, Russell-Bennett, Rebekah, & Previte, Jo (2021) Creating Loyal Prosocial Transformative Service Consumers: A Proposed Model With Direct and Indirect Effects. Australasian Marketing Journal, 29(1), pp. 41-53.

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Russell, Eric M., Bradshaw, Hannah K., Rosenbaum, Mark S., Hill, Sarah E., & Russell-Bennett, Rebekah (2021) Intrasexual female competition and female trust in gay male sales associates' recommendations. Psychology and Marketing, 38(2), pp. 249-265.

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Russell-Bennett, Rebekah, Letheren, Kate, Whittaker, Lucas, Bowring, Natalie, Peachey Burgess, Laura, Sandall, Jean, & Cattermole-Turzic, Vanessa (2021) Developing practical CVP performance frameworks: A field-study. In Australian and New Zealand Marketing Academy Conference (ANZMAC) 2021 Conference Proceedings: Something Different. University of Melbourne, Melbourne, Vic, p. 561.

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Rosenbaum, Mark Scott, Russell-Bennett, Rebekah, & Contreras-Ramirez, German (2021) Editorial: business education in profound disruption. Journal of Services Marketing, 35(5), pp. 553-558.

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Whittaker, Lucas, Mulcahy, Rory, & Russell-Bennett, Rebekah (2021) ‘Go with the flow’ for gamification and sustainability marketing. International Journal of Information Management, 61, Article number: 102305.

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Bedggood, Rowan, Gardner, John, Gordon, Ross, Adams, Henry, Reade, Luke, Miller, Wendy, Poruschi, Lavinia, Russell-Bennett, Rebekah, McAndrew, Ryan, & Letheren, Kate (2021) A Preliminary Guide to Equitable Energy Programs.

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Russell-Bennett, Rebekah, Bull, Melissa, Kelly, Nick, Letheren, Kate, Parkinson, Joy, & Zhang, Jinglan (2021) Re-imagining issue framing: The Women's Butterfly Project. In Bove, Liliana L., Bell, Simon J., & Hito, Abraham (Eds.) Something Different: ANZMAC 2021, Conference Proceedings. University of Melbourne, Melbourne, Vic, pp. 592-595.

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Rosenbaum, Mark Scott & Russell-Bennett, Rebekah (2021) When service technologies and human experiences intersect. Journal of Services Marketing, 35(3), pp. 261-264.

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Gallegos, Danielle, Parkinson, Joy, Duane, Sinead, Domegan, Christine, Jansen, Elena, & Russell-Bennett, Rebekah (2020) Understanding breastfeeding behaviours: A cross-sectional analysis of associated factors in Ireland, the United Kingdom and Australia. International Breastfeeding Journal, 15, Article number: 103.

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Rosenbaum, Mark Scott & Russell-Bennett, Rebekah (2020) Editorial: Bringing socially unacceptable services into services marketing. Journal of Services Marketing, 34(7), pp. 885-887.

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Russell-Bennett, Rebekah, Whittaker, Lucas, Brumpton, Martin, Hudson, Rob, Hamilton, Grant, Coglan, Louisa, & Letheren, Kate (2020) Behaviours that Threaten Australia's Biosecurity: Desktop Review and Behavioural Prioritisation - Final Project Report. Queensland University of Technology, Brisbane, Qld.

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Glavas, Charmaine, Letheren, Kate, Russell-Bennett, Rebekah, McAndrew, Ryan, & Bedggood, Rowan (2020) Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs. Journal of Retailing and Consumer Services, 57, Article number: 102212.

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Letheren, Kate, Russell-Bennett, Rebekah, Whittaker, Lucas, Whyte, Stephen, & Dulleck, Uwe (2020) The Evolution Is Now: Service Robots, Behavioral Bias and Emotions. In Härtel, Charmine E.J., Zerbe, Wilfred J., & Ashkanasy, Neil M. (Eds.) Emotions and Service in the Digital Age. Emerald, United Kingdom, pp. 27-48.

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Russell–Bennett, Rebekah, Mulcahy, Rory, Letheren, Kate, McAndrew, Ryan, & Dulleck, Uwe (2020) The transformative service paradox: The dilemma of wellbeing trade-offs. Journal of Service Management, 31(4), pp. 637-663.

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Rosenbaum, Mark Scott & Russell-Bennett, Rebekah (2020) Editorial: Service research in the new (post-COVID) marketplace. Journal of Services Marketing, 34(5), I-V.

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Chell, Kathleen, Mortimer, Gary, & Russell-Bennett, Rebekah (2020) Exploring psychological determinants of sharing donor recognition on social networking sites. International Journal of Nonprofit and Voluntary Sector Marketing, 25(3), Article number: e1666.

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McGraw, Jacquie, Russell-Bennett, Rebekah, & White, Katherine M. (2020) Tough but not terrific: Value destruction in men's health. Journal of Service Theory and Practice, 30(3), pp. 331-359.

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Russell-Bennett, Rebekah, Letheren, Kate, Chell, Kathleen, & Ong, Sam (2020) Understanding DCV Audiences: Engagement and Communication - Research Summary. Faculty of Business, Queensland University of Technology, Australia.

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Davey, Janet, Herbst, Judith, Johns, Raechel, Parkinson, Joy, Russell-Bennett, Rebekah, & Zainuddin, Nadia (2020) The role of health locus of control in value co-creation for standardized screening services. Journal of Service Theory and Practice, 30(1), pp. 31-55.

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Russell-Bennett, Rebekah, Rosenbaum, Mark Scott, & McAndrew, Ryan (2020) Commentary: Exposing a research bias or a relic of research practice. Journal of Services Marketing, 34(1), pp. 24-29.

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Letheren, Kate, Russell-Bennett, Rebekah, & Whittaker, Lucas (2020) Black, white or grey magic? Our future with artificial intelligence. Journal of Marketing Management, 36(3-4), pp. 216-232.

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Mulcahy, Rory, Russell-Bennett, Rebekah, & Iacobucci, Dawn (2020) Designing gamified apps for sustainable consumption: A field study. Journal of Business Research, 106, pp. 377-387.

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Russell-Bennett, Rebekah & Greer, Dominique (Eds.) (2020) High Tech and High Touch: the Future of Human Service: Book of abstracts. Queensland University of Technology, Brisbane, Qld.

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Russell-Bennett, Rebekah, Fisk, Ray, Rosenbaum, Mark, & Zainuddin, Nadia (2019) Commentary: Transformative service research and social marketing - converging pathways to social change. Journal of Services Marketing, 33(6), pp. 633-642.

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Russell-Bennett, Rebekah, Odekerken, Gaby, Letheren, Kate, Whyte, Stephen, & Dulleck, Uwe (2019) Understanding the two seat journey: Final Report.

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Mulcahy, Rory, Letheren, Kate, McAndrew, Ryan, Glavas, Charmaine, & Russell-Bennett, Rebekah (2019) Are households ready to engage with smart home technology? Journal of Marketing Management, 35(15-16), pp. 1370-1400.

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Rosenbaum, Mark Scott & Russell-Bennett, Rebekah (2019) Developing substantive theories into formal theories via disruption. Journal of Services Marketing, 33(5), pp. 572-575.

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Letheren, Kate, Russell-Bennett, Rebekah, Mulcahy, Rory, & McAndrew, Ryan (2019) Rules of (household) engagement: technology as manager, assistant and intern. European Journal of Marketing, 53(9), pp. 1934-1961.

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Mayer, Jessica, Zainuddin, Nadia, Russell-Bennett, Rebekah, & Mulcahy, Rory Francis (2019) Scaring the bras off women: The role of threat appeal, brand congruence, and social support in health service recruitment coping strategies. Journal of Service Theory and Practice, 29(3), pp. 233-257.

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Kassirer, Jay, Lefebvre, R., Morgan, Winthrop, Russell-Bennett, Rebekah, Gordon, Ross, French, Jeff, Suggs, L. Suzanne, Lee, Nancy, & Biroscak, Brian (2019) Social marketing comes of age: A brief history of the community of practice, profession, and related associations, with recommendations for future growth. Social Marketing Quarterly, 25(3), pp. 209-225.

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Tanouri, Afshin, Mulcahy, Rory, & Russell-Bennett, Rebekah (2019) Transformative gamification services for social behavior brand equity: a hierarchical model. Journal of Service Theory and Practice, 29(2), pp. 122-141.

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Russell-Bennett, Rebekah, McAndrew, Ryan, Gordon, Ross, Mulcahy, Rory, & Letheren, Kate (2019) Effectiveness of Household Energy Efficiency Interventions in Advanced Economies: What works and what doesn't: Final Report. Queensland University of Technology, Brisbane, Qld.

McGraw, Jacquie Cherie, Russell-Bennett, Rebekah, & White, Katherine M. (2019) “He’s too much of a man to do that”: The role of masculine identities and self-conscious emotions in men’s help-seeking in preventative health. In Frontiers in Service, 2019-07-18 - 2019-07-21. (Unpublished)

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McAndrew, Ryan, Glavas, Charmaine, Letheren, Kate, Hudson, Rob, Russell-Bennett, Rebekah, Mulcahy, Rory, & Ossington, Reid (2019) Let’s stop reinventing the wheel: How existing segmentation strategies can be overlaid on to new consumer data. In World Social Marketing Conference (WSMC 2019), 2019-06-04 - 2019-06-05. (Unpublished)

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Previte, Josephine, Russell-Bennett, Rebekah, Mulcahy, Rory, & Hartel, Charmine (2019) The role of emotional value for reading and giving eWOM in altruistic services. Journal of Business Research, 99, pp. 157-166.

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Russell-Bennett, Rebekah, Letheren, Kate, Dulleck, Uwe, Mulcahy, Rory, & McAndrew, Ryan (2019) The transformative service paradox: Wellbeing trade-offs and the social dilemma. In QUIS 16: The 16th International Research Symposium on Service Excellence in Management, 2019-06-10 - 2019-06-13.

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Russell-Bennett, Rebekah, Letheren, Kate, Raciti, Maria, Mulcahy, Rory, & McAndrew, Ryan (2019) The use of animal personas when co-designing services for vulnerable consumers. In QUIS 16: The 16th International Research Symposium on Service Excellence in Management, 2019-06-10 - 2019-06-13.

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Russell-Bennett, Rebekah & Rosenbaum, Mark Scott (2019) Editorial: Mega trends and opportunities for service research. Journal of Services Marketing, 33(1), pp. 1-4.

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Willmott, Taylor, Russell-Bennett, Rebekah, Drennan, Judy, & Rundle-Thiele, Sharyn (2019) The impact of serious educational gameplay on adolescent binge drinking intentions: A theoretically grounded empirical examination. Health Education and Behavior, 46(1), pp. 114-125.

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McAndrew, Ryan, Drennan, Judy, Russell-Bennett, Rebekah, & Rundle-Thiele, Sharyn (2019) Group-level motives for alcohol consumption in a young adult sample. Health Education, 119(1), pp. 18-34.

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Glavas, Charmaine, Mathews, Shane, & Russell-Bennett, Rebekah (2019) Knowledge acquisition via internet-enabled platforms: Examining incrementally and non-incrementally internationalizing SMEs. International Marketing Review, 36(1), pp. 74-107.

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Solomon, Michael, Russell-Bennett, Rebekah, & Previte, Josephine (2019) Consumer behaviour: buying, having, being (4th Edition). Pearson Education, Australia.

Letheren, Kate, Glavas, Charmaine, Russell-Bennett, Rebekah, McAndrew, Ryan, & Mulcahy, Rory (2019) Household energy programs: Using design thinking and behavioural economics to uncover consumer insights. In World Social Marketing Conference, 2019-01-01.

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Dulleck, Uwe, Russell-Bennett, Rebekah, Letheren, Kate, Whyte, Stephen, & Brumpton, Martin (2019) Hug, nudge, shove or smack? Testing approaches to enabling consumer energy use behaviour change: Results summary. Queensland University of Technology, Australia.

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Dulleck, Uwe, Russell-Bennett, Rebekah, Letheren, Kate, Whyte, Stephen, & Brumpton, Martin (2019) Hug, nudge, shove or smack? Testing approaches to reducing peak energy consumption by consumers - Final Report. Queensland University of Technology, Australia.

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Russell-Bennett, Rebekah, Letheren, Kate, Dulleck, Uwe, Whyte, Stephen, Brumpton, Martin, & Orr, Lucy (2019) Hug, nudge, smack or shove: How do consumers react to a social dilemma? In World Social Marketing Conference, 2019-01-01.

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Russell-Bennett, Rebekah, Gallegos, Danielle, Ramsey, Rebecca, McAndrew, Ryan, & Smith, Geoff (2019) Investigating Australia's food security: Summary Project Report. Queensland University of Technology, Australia.

172

Russell-Bennett, Rebekah, Letheren, Kate, Glavas, Charmaine, McAndrew, Ryan, Clements, Adam, Walker, Geoff, Mulcahy, Rory, Hudson, Rob, & Ossington, Reid (2019) Summary Project Report 2019: Summer saver research program: Qualitative and quantitative phase. Queensland University of Technology, Australia.

127

McGraw, Jacquie Cherie, Russell-Bennett, Rebekah, & White, Katherine M. (2018) Tough but not terrific: When value is destroyed in men’s preventative health services. In American Marketing Association Services Special Interest Group (SEVRSIG) 10th International Research Conference, 2018-06-14 - 2018-06-16. (Unpublished)

84

Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2018) Challenging the planned behavior approach in social marketing: emotion and experience matter. European Journal of Marketing, 52(3 - 4), pp. 837-865.

64

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Mulcahy, Rory, Russell-Bennett, Rebekah, Zainuddin, Nadia, & Kuhn, Kerri (2018) Designing gamified transformative and social marketing services: An investigation of serious m-games. Journal of Service Theory and Practice, 28(1), pp. 26-51.

473

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Gallegos, Danielle, Russell-Bennett, Rebekah, McAndrew, Ryan, & Smith, Geoff (2018) Food (in)Security in Australia: Benchmarking attitudes and beliefs of Australians. Queensland University of Technology, Australia.

68

Russell-Bennett, Rebekah & Mulcahy, Rory (2018) How playing games on your phone or tablet could cut your power bill. The Conversation, January, pp. 1-3, 2018. [Article]

35

Russell-Bennett, Rebekah, Mulcahy, Rory, Little, Jo, & Swinton, Tim (2018) Money or mind? What matters most in influencing low-income earners to be energy efficient? Journal of Social Marketing, 8(1), pp. 2-23.

243

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14

Grech, Nicholas, Russell-Bennett, Rebekah, & Luck, Edwina M. (2018) Value co-destruction: It takes two to tango. In 2018 Australian and New Zealand Marketing Academy (ANZMAC) Conference, 2018-12-03 - 2018-12-05, Adelaide, Australia.

Mortimer, Gary & Russell-Bennett, Rebekah (2018) Why plastic bag bans triggered such a huge reaction. The Conversation, July, pp. 1-4, 2018. [Article]

466

McAndrew, Ryan, Russell-Bennett, Rebekah, Mulcahy, Rory, & Gordon, Ross (2017) What works and what doesn’t? A systematic literature review of residential energy efficiency programs in developed countries. In Improving Residential Energy Efficiency Conference (IREE 2017), 2017-02-16 - 2017-02-17. (Unpublished)

157

Russell-Bennett, Rebekah, McAndrew, Ryan, Mulcahy, Rory Francis, & Letheren, Kate (2017) Are all households the same? Consumer understanding and segmentation for electricity tariff reform - desktop review. Queensland University of Technology, Brisbane.

166

Russell-Bennett, Rebekah, Mulcahy, Rory, McAndrew, Ryan, Swinton, Tim, Little, Jo, & Horrocks, Neil (2017) Challenging the myths of the low income earner with a digital mobile program: Reduce your juice. In World Social Marketing Conference, 2017-05-15 - 2017-05-17.

145

Russell-Bennett, Rebekah & Raciti, Maria (2017) Co-creating digital services with vulnerable consumers for marketing impact. In Australian and New Zealand Marketing Academy Conference, 2017-12-04 - 2017-12-06, Australia.

92

Russell-Bennett, Rebekah, Glavas, Charmaine, Previte, Josephine, Hartel, Charmine, & Smith, Geoffrey (2017) Designing a medicalized wellness service: balancing hospitality and hospital features. Service Industries Journal, 37(9 - 10), pp. 657-680.

439

27

26

Zainuddin, Nadia & Russell-Bennett, Rebekah (2017) Guest editorial: The many paths to societal wellbeing: charting a course forward. Journal of Social Marketing, 7(4), pp. 350-354.

232

12

10

Russell-Bennett, Rebekah & McAndrew, Ryan (2017) Hedonism not only leads to binge drinking, it's part of the solution. The Conversation, September, pp. 1-4, 2017. [Article]

61

Yam, Zanmei Alpha, Russell-Bennett, Rebekah, Foth, Marcus, & Mulcahy, Rory (2017) How does serious m-game technology encourage low-income households to perform socially responsible behaviors? Psychology and Marketing, 34(4), pp. 394-409.

332

36

34

Rosenbaum, Mark, Russell, Eric, & Russell-Bennett, Rebekah (2017) 'I'll wait for him': Understanding when female shoppers prefer working with gay male sales associates. Journal of Retailing and Consumer Services, 36, pp. 172-179.

10

Russell-Bennett, Rebekah, Mulcahy, Rory, Letheren, Kate, McAndrew, Ryan, Swinton, Tim, Horrocks, Neil, & Ossington, Reid (2017) Innovating energy markets: A hybrid persona/segment approach. In Australian and New Zealand Marketing Academy Conference, 2017-12-04 - 2017-12-06, Australia.

189

Russell-Bennett, Rebekah, Letheren, Kate, McAndrew, Ryan, & Anthoness, Alex (2017) Investigating Household Decision-making about Energy and Electricity Prices: Quantitative Phase- Summary Project Report. Queensland University of Technology, Brisbane, QLD.

21

Russell-Bennett, Rebekah, Letheren, Kate, McAndrew, Ryan, Riedel, Aimee, Bowring, Natalie, & Mulcahy, Rory Francis (2017) Investigating Household decision-making about Energy and Electricity Prices: Qualitative Phase- Summary Project Report. Queensland University of Technology, Brisbane, QLD.

22

Russell-Bennett, Rebekah, Bedggood, Rowan, Glavas, Charmaine, Swinton, Tim, McAndrew, Ryan, O’Mahony, Ciaran, Pervan, Flynn, & Willand, Nicola (2017) Power Shift Project One: Driving Change – Identifying what Caused Low-Income Consumers to Change Behaviour (Final Report). Queensland University of Technology, Brisbane.

Russell-Bennett, Rebekah, Mulcahy, Rory, McAndrew, Ryan, Swinton, Tim, Little, Jo Anne, & Horrocks, Neil (2017) Reduce Your Juice: A digital social marketing program for reducing residential electricity use. In Hastings, Gerard & Domegan, Christine (Eds.) Social Marketing: Rebels with a Cause. [3rd ed.]. Routledge, United Kingdom, pp. 346-356.

35

French, Jeff, Russell-Bennett, Rebekah, & Mulcahy, Rory (2017) Travelling alone or travelling far? Meso-level value co-creation by social marketing and for-profit organisations. Journal of Social Marketing, 7(3), pp. 1-30.

492

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22

Russell-Bennett, Rebekah, Drennan, Judy, Raciti, Maria, Bowring, Natalie, & Burns, Kara (2017) Using service design to co-create a digital strategy to improve tertiary education participation amongst under-represented markets. In Evans, D & French, J (Eds.) Proceedings of the 5th World Social Marketing Conference. Fuse Events Limited, United States of America, pp. 113-117.

216

Glavas, Charmaine, Hartel, Charmine, Letheren, Kate, & Russell-Bennett, Rebekah (2017) The renaissance of the individual: Emotions, emotion regulation, identity and next-generation international entrepreneurship. In McGill International Entrepreneurship (MIE) Conference, 2017-08-30 - 2017-09-01.

182

Russell-Bennett, Rebekah (2016) Social marketing. In Hart, S & Baker, M (Eds.) The marketing book (7th Edition). Routledge, United Kingdom, pp. 508-532.

187

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Russell-Bennett, Rebekah, Mulcahy, Rory, McAndrew, Ryan, Swinton, Tim, Little, Jo-Anne, & Foth, Marcus (2016) Can a digital approach change low-income energy saving behaviours? In International Social Marketing Conference (ISMC), 2016-09-26 - 2016-09-27. (Unpublished)

189

Russell-Bennett, Rebekah & Baron, Steve (2016) Editorial: Back to the future! The importance of history in services marketing. Journal of Services Marketing, 30(1), pp. 1-2.

3

Russell-Bennett, Rebekah, Leo, Cheryl, Rundle-Thiele, Sharyn, & Drennan, Judy (2016) Hierarchy-of-effects approach to designing a social marketing game. Journal of Nonprofit and Public Sector Marketing, 28(2), pp. 105-128.

26

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Parkinson, Joy, Schuster, Lisa, & Russell-Bennett, Rebekah (2016) Insights into the complexity of behaviours: the MOAB framework. Journal of Social Marketing, 6(4), pp. 412-427.

409

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36

Russell-Bennett, Rebekah, Kuhn, Kerri-Ann, Fazal E Hasan, Syed, & Tuzovic, Sven (2016) Investigating the impact of learning styles on student behaviors towards creating reflective videos: An analysis of QUTopia TV. In Nelson, M M & Merriman, C (Eds.) The 40th Annual Marketing Educators' Association Conference - 2016 Annual Conference Proceedings: Advancing the practice and scholarship of marketing education to new heights. Marketing Educators' Association (MEA), United States of America, pp. 86-88.

115

Previte, Josephine & Russell-Bennett, Rebekah (2016) Scared Topless: Why Social Marketers Need to Encourage Marketing-Like Activities in Avoidance-Service Workers. In Campbell, Colin & Ma, Junzhao (Jonathon) (Eds.) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. Springer, Cham, Switzerland, pp. 316-318.

2

Dietrich, Timo, Rundle-Thiele, Sharyn, Schuster, Lisa, Drennan, Judy, Russell-Bennett, Rebekah, Leo, Cheryl, & Connor, Jason (2016) Segmenting Australian High School Students Utilising a Two-Step Cluster Analysis: Differential Effects Following the Game on Know Alcohol Program. In Petruzzellis, Luca & Winer, Russell S. (Eds.) Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress. Springer, Cham, Switzerland, pp. 413-414.

4

3

Russell-Bennett, Rebekah, Wood, Matthew, & Previte, Josephine (2016) A Services Approach to Social Marketing. In Campbell, Colin & Ma, Junzhao (Jonathon) (Eds.) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. Springer, Cham, Switzerland, p. 330.

Gordon, Ross, Russell-Bennett, Rebekah, & Lefebvre, R. (2016) Social marketing: the state of play and brokering the way forward (Editorial). Journal of Marketing Management, 32(11 - 12), pp. 1059-1082.

126

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Parkinson, Joy, Gallegos, Danielle, & Russell-Bennett, Rebekah (2016) Transforming beyond self: Fluidity of parent identity in family decision-making. Journal of Business Research, 69(1), pp. 110-119.

20

18

Russell-Bennett, Rebekah, Previte, Josephine, Hartel, Charmine, Smith, Geoff, & Zainuddin, Nadia (2016) The actual and imagined customer experiences of blood donation: A customer value perspective. In Wetzels, M (Ed.) Conference Proceedings SERVSIG Conference 2016. Maastricht University, The Netherlands, pp. 768-776.

173

Bougoure, Ursula, Russell-Bennett, Rebekah, Fazal E Hasan, Syed, & Mortimer, Gary (2016) The impact of service failure on brand credibility. Journal of Retailing and Consumer Services, 31, pp. 62-71.

461

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58

Manikam, Shamini & Russell-Bennett, Rebekah (2016) The social marketing theory-based (SMT) approach for designing interventions. Journal of Social Marketing, 6(1), pp. 18-40.

540

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41

Russell-Bennett, Rebekah, Drennan, Judy, Mulcahy, Rory, Johnson, Daniel M., Foth, Marcus, & King, Neil A. (2015) Submission for the Queensland Government Parliamentary Inquiry into personal health promotion interventions using telephone and web-based technologies. Queensland University of Technology.

172

Harris, Lloyd & Russell-Bennett, Rebekah (2015) All Anglos are alike? A study of whinging Poms and bloody-minded Aussies. Journal of Marketing Management, 31(7 - 8), pp. 827-855.

5

4

Rosenbaum, Mark, Russell-Bennett, Rebekah, & Drennan, Judy (2015) Commercial friendships between gay sales associates and straight female customers in luxury settings: A proposed theoretical framework. Journal of Retailing and Consumer Services, 27, pp. 179-186.

21

20

Dietrich, Timo, Rundle-Thiele, Sharyn, Schuster, Lisa, Drennan, Judy, Russell-Bennett, Rebekah, Leo, Cheryl, Gullo, Matthew, & Connor, Jason (2015) Differential segmentation responses to an alcohol social marketing program. Addictive Behaviors, 49, pp. 68-77.

315

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52

Baron, Steve & Russell-Bennett, Rebekah (2015) Editorial - New editorial team! Journal of Services Marketing, 29(1), p. 1.

109

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Russell-Bennett, Rebekah & Baron, Steve (2015) Editorial: Publishing in JSM Part 1: making a contribution. Journal of Services Marketing, 29(3), p. 1.

148

Russell-Bennett, Rebekah & Baron, Steve (2015) Editorial: Publishing in JSM part 2: implications for practice. Journal of Services Marketing, 29(5), p. 1.

110

Mulcahy, Rory, Russell-Bennett, Rebekah, & Rundle-Thiele, Sharyn (2015) Electronic games: can they create value for the moderate drinking brand? Journal of Social Marketing, 5(3), pp. 258-278.

35

33

Russell-Bennett, Rebekah & Baron, Steve (2015) Fresh thinking in services marketing: contemporary, cutting-edge and creative thoughts [Editorial]. Journal of Services Marketing, 29(6 - 7), pp. 421-424.

11

10

Rundle-Thiele, Sharyn, Schuster, Lisa, Dietrich, Timo, Russell-Bennett, Rebekah, Drennan, Judy, Leo, Cheryl, & Connor, Jason (2015) Maintaining or changing a drinking behavior? GOKA's short-term outcomes. Journal of Business Research, 68(10), pp. 2155-2163.

150

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45

Previte, Josephine, Russell-Bennett, Rebekah, & Parkinson, Joy (2015) Shaping safe drinking cultures: evoking positive emotion to promote moderate-drinking behaviour. International Journal of Consumer Studies, 39(1), pp. 12-24.

58

54

Defries, Aimee, Russell-Bennett, Rebekah, Johnston, Kim, & Rosenbaum, Mark (2015) Silver surfers: proposing an e-servicescape framework for active ageing. In World Social Marketing Conference, 2015-04-19 - 2015-04-21.

229

Russell-Bennett, Rebekah, Smith, Geoff, Chell, Kathleen, & Goulden, Jennifer (2015) Social influence and blood donation: Cultural differences between Scotland and Australia. In Wymer, W (Ed.) Innovations in social marketing and public health communication: Improving the quality of life for individuals and communities [Applying Quality of Life Research]. Springer International Publishing, Switzerland, pp. 133-158.

70

4

Russell-Bennett, Rebekah, Drennan, Judy, Mulcahy, Rory, King, Neil, & Previte, Josephine (2015) Submission for the Inquiry into the Establishment of a Queensland Health Promotion Commission.

264

French, Jeff & Russell-Bennett, Rebekah (2015) A hierarchical model of social marketing. Journal of Social Marketing, 5(2), pp. 139-159.

2,393

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79

Ng, Sandy & Russell-Bennett, Rebekah (2015) The role of affect in consumer evaluation of health care services. Health Marketing Quarterly, 32(1), pp. 31-47.

28

Bowring, Natalie & Russell-Bennett, Rebekah (2014) Back on the market: Understanding condom use behaviour in heterosexual adults 50 years+. In ANZMAC 2014 : Agents of Change, 2014-12-01 - 2014-12-03. (Unpublished)

199

Rundle-Thiele, Sharyn, Dietrich, Timo, Schuster, Lisa, Connor, Jason, Drennan, Judy, Russell-Bennett, Rebekah, & Leo, Cheryl (2014) Game On: Know Alcohol - Interim findings from the first nine schools. In 2014 Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03.

1,466

Dobele, Angela, Johnson, Nicola, Smith, Geoff, & Russell-Bennett, Rebekah (2014) Facebook wall posts: what sort achieves the most interaction? In International Social Marketing Conference, 2014-07-17 - 2014-07-18, Australia. (Unpublished)

123

Mulcahy, Rory, Russell-Bennett, Rebekah, & Kuhn, Kerri-Ann (2014) Balancing entertainment and behaviour value: M-games as a social marketing agent of change. In Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03, Australia.

248

Gallegos, Danielle, Russell-Bennett, Rebekah, Previte, Josephine, & Parkinson, Joy (2014) Can a text message a week improve breastfeeding? BMC Pregnancy and Childbirth, 14, Article number: 374 1-11.

269

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Russell-Bennett, Rebekah, Gallegos, Danielle, Previte, Josephine, & Hamilton, Robyn (2014) Case study: using social cognitive theory and social support coping theory to improve breastfeeding duration rates: MumBubConnect. In Aleti, T, Binney, W, Parker, L, Nguyen, D, & Brennan, L (Eds.) Social marketing and behaviour change: Models, theory and applications. Edward Elgar Publishing, United Kingdom, pp. 66-74.

Rosenbaum, Mark, Russell-Bennett, Rebekah, & Drennan, Judy (2014) Commercial friendships between gay salesmen and straight female customers. In Tsiotsou, R H & Hajidimitriou, Y (Eds.) Services Marketing in the New Economic and Social Landscape: AMA SERVSIG 2014 - International Service Research Conference Proceedings. University of Macedonia, Republic of Macedonia, pp. 1-6.

176

Leo, Cheryl & Russell-Bennett, Rebekah (2014) Developing a multidimensional scale of customer-oriented deviance (COD). Journal of Business Research, 67(6), pp. 1218-1225.

36

34

Hogan, Stephen, Perks, Keith, & Russell-Bennett, Rebekah (2014) Identifying the key sociocultural influences on drinking behavior in high and moderate binge-drinking countries and the public policy implications. Journal of Public Policy and Marketing, 33(1), pp. 93-107.

19

18

Greer, Dominique, Russell-Bennett, Rebekah, Tombs, Alastair, & Drennan, Judy (2014) Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour. Australasian Marketing Journal, 22(3), pp. 257-267.

293

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Russell-Bennett, Rebekah & Parkinson, Joy (2014) Loyalty (Brand Loyalty). In Lee, Nick & Farrell, Andrew M. (Eds.) Encyclopedia of Management, Volume 9: Marketing. John Wiley & Sons, Chichester, West Sussex, United Kingdom, pp. 1-11.

Russell-Bennett, Rebekah, Gallegos, Danielle, Previte, Josephine, & Hamilton, Robyn (2014) MumBubConnect: Using SMS to engage new mothers. In Domegan, C & Hastings, G (Eds.) Social marketing: from tunes to symphonies, 2nd Edition. Routledge, United Kingdom, pp. 334-343.

Tuzovic, Sven & Russell-Bennett, Rebekah (2014) Offshoring of B2B accounting services: An exploration of customer resistance. In Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03, Australia.

83

Tombs, Alastair, Russell-Bennett, Rebekah, & Ashkanasy, Neal (2014) Recognising emotional expressions of complaining customers: A cross-cultural study. European Journal of Marketing, 48(7 - 8), pp. 1354-1374.

363

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Previte, Josephine & Russell-Bennett, Rebekah (2014) The need for Internal Social Marketing (ISM): Extending the people focus to service employees. In Domegan, C & Hastings, G (Eds.) Social marketing: from tunes to symphonies, 2nd Edition. Routledge, United Kingdom, pp. 326-333.

3

Russell-Bennett, Rebekah, Mulcahy, Rory, Foth, Marcus, Little, Jo, & Swinton, Tim (2014) The psychological and economic factors that influence energy consumption habits of low income earners. In Ewing, M & Newton, F (Eds.) Proceedings of the 2014 International Social Marketing Conference. Australian Association of Social Marketing, Australia, pp. 1-5.

212

Russell-Bennett, Rebekah, Russell, Kay, Previte, Josephine, Glavas, Charmaine, Hartel, Charmine, & Smith, Geoff (2014) The role of other people and emotion for blood donation: An altruistic social service. In Tsiotsou, R H & Hajidimitriou, Y (Eds.) Services Marketing in the New Economic and Social Landscape: AMA SERVSIG 2014 - International Service Research Conference Proceedings. University of Macedonia, Republic of Macedonia, pp. 8-13.

430

Mayer, Jessica, Russell-Bennett, Rebekah, & Zainuddin, Nadia (2013) Branded Breastscreening: How brand congruence, perceived threat and age influence coping. In World Social Marketing Conference, 2013-04-21 - 2013-04-23.

26

Solomon, Michael, Russell-Bennett, Rebekah, & Previte, Josephine (2013) Consumer behaviour: buying, having, being [3rd edition]. Pearson Education, Australia.

Russell-Bennett, Rebekah, Hartel, Charmine, & Worthington, Steve (2013) Exploring a functional approach to attitudinal brand loyalty. Australasian Marketing Journal, 21(1), pp. 43-51.

278

11

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Russell-Bennett, Rebekah, Wood, Matthew, & Previte, Josephine (2013) Fresh ideas: services thinking for social marketing. Journal of Social Marketing, 3(3), pp. 223-238.

419

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86

Rundle-Thiele, Sharyn, Russell-Bennett, Rebekah, Leo, Cheryl, & Dietrich, Timo (2013) Moderating teen drinking: combining social marketing and education. Health Education, 113(5), pp. 392-406.

99

47

44

Foth, Marcus, Satchell, Christine, Seeburger, Jan, & Russell-Bennett, Rebekah (2013) Social and mobile interaction design to increase the loyalty rates of young blood donors. In Koch, M, Prinz, W, Satchell, C, & Schlichter, J (Eds.) Proceedings of the 6th Communities and Technologies Conference 2013. ACM and the European Society for Socially Embedded Technologies (EUSSET), Germany, pp. 64-73.

2,090

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McAndrew, Ryan, Rundle-Thiele, Sharyn, & Russell-Bennett, Rebekah (2013) Speaking their language: Examining risky drinking from the customers' point of view. In Brodie, R (Ed.) Proceedings of the 2013 Australia and New Zealand Marketing Academy Conference. The University of Auckland Business School, University of Auckland, New Zealand, pp. 1-7.

Stephenson, Deborah, Worthington, Steve, & Russell-Bennett, Rebekah (2013) The financial services cultural orientation matrix. Australasian Marketing Journal, 21(1), pp. 1-9.

3

Russell-Bennett, Rebekah, Previte, Josephine, Gallegos, Danielle, Hartel, Charmine, Smith, Geoff, & Hamilton, Robyn (2013) A services approach to social marketing programs. In Kubacki, K & Rundle-Thiele, S (Eds.) Contemporary issues in social marketing. Cambridge Scholars Publishing, United Kingdom, pp. 111-140.

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2013) The value of health and wellbeing: an empirical model of value creation in social marketing. European Journal of Marketing, 47(9), pp. 1504-1524.

131

108

Russell-Bennett, Rebekah (2012) Designing a self-service technology to increase self-efficacy and maintain breastfeeding. In 2012 International Social Marketing Conference, 2012-06-28 - 2012-06-29.

Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2012) Increasing loyalty to breastfeeding: Investigating a product development strategy. Health Marketing Quarterly, 29(3), pp. 223-238.

277

2

Leo, Cheryl & Russell-Bennett, Rebekah (2012) Investigating Customer-Oriented Deviance (COD) from a frontline employee's perspective. Journal of Marketing Management, 28(7 - 8), pp. 865-886.

30

Russell-Bennett, Rebekah, Hartel, Charmine, Russell, Kay, & Previte, Josephine (2012) It's all about me! Emotional ambivalence Gen-Y blood-donors. In Proceedings from the AMA SERVSIG International Service Research Conference 2012, 2012-06-07 - 2012-06-09.

Andrews, Lynda, Drennan, Judy, & Russell-Bennett, Rebekah (2012) Linking perceived value of mobile marketing with the experiential consumption of mobile phones. European Journal of Marketing, 46(3/4), pp. 357-386.

2,319

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37

Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2012) Mum or bub? Which influences breastfeeding loyalty. Australasian Marketing Journal, 20(1), pp. 16-23.

679

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20

Russell-Bennett, Rebekah, Gallegos, Danielle, & Previte, Josephine (2012) Overcoming barriers through new technology: Support via text messaging. In Thorley, V & Clark Vickers, M (Eds.) The 10th step and beyond: mother support for breastfeeding. Hale Publishing, United States, pp. 183-194.

191

Foth, Marcus, Fitz-Walter, Zac, Ti, Jimmy, Russell-Bennett, Rebekah, & Kuhn, Kerri-Ann (2012) Please take out your phones: on the spot solicitation of student feedback in class. In Chua, C, Vasa, R, Huang, W, Farrell, V, Farrell, G, & Woodward, C (Eds.) Proceedings of the 24th Australian Computer-Human Interaction Conference (OzCHI 2012). Association for Computing Machinery, United States, pp. 150-153.

Nguyen, Doan, DeWitt, Tom, & Russell-Bennett, Rebekah (2012) Service convenience and social servicescape: retail vs hedonic setting. Journal of Services Marketing, 26(4), pp. 265-277.

58

51

Russell-Bennett, Rebekah, Zainuddin, Nadia, & Previte, Josephine (2012) The 'free-factor' impact on value in health services. In Proceedings from the AMA SERVSIG International Service Research Conference 2012, 2012-06-07 - 2012-06-09.

Russell-Bennett, Rebekah, Hartel, Charmine, & Beatson, Amanda (2011) Affective events theory as a framework for understanding third-party consumer complaints. In Zerbe, W J, Hartel, C E J, & Ashkanasy, N M (Eds.) What have we learned? Ten years on [Volume 7: Research on Emotion in Organizations]. Emerald Group Publishing, United Kingdom, pp. 167-195.

6,437

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Andrews, Lynda, Russell-Bennett, Rebekah, & Drennan, Judy (2011) Capturing affective experiences using the SMS Experience Sampling (SMS-ES) method. International Journal of Market Research, 53(4), pp. 479-506.

730

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17

Russell-Bennett, Rebekah & Hartel, Charmine (2011) Coding emotions in complaint behavior: Comparing the Shaver et al. and Richin's consumption emotions sets. In Zerbe, W J, Hartel, C E J, & Ashkanasy, N M (Eds.) What have we learned? Ten years on [Volume 7: Research on Emotion in Organizations]. Emerald Group Publishing, United Kingdom, pp. 151-166.

Rundle-Thiele, Sharyn, Russell-Bennett, Rebekah, & Leo, Cheryl (2011) Engaging teens to change attitudes towards drinking: A social marketing pilot study. In MacCarthy, M (Ed.) Marketing in the Age of Consumerism: Jekyll or Hyde? Proceedings of the 2011 Australian and New Zealand Marketing Academy Conference. School of Marketing, Faculty of Business and Law, Tourism and Leisure, Edith Cowan University, Australia, pp. 1-7.

McAndrew, Ryan, Russell-Bennett, Rebekah, & Rundle-Thiele, Sharyn (2011) Moving beyond the individual: Using group theories to conceptually examine risky drinking. In MacCarthy, M (Ed.) Marketing in the Age of Consumerism: Jekyll or Hyde? Proceedings of the 2011 Australian and New Zealand Marketing Academy Conference. School of Marketing, Faculty of Business and Law, Tourism and Leisure, Edith Cowan University, Australia, pp. 1-8.

Gallegos, Danielle, Russell-Bennett, Rebekah, & Previte, Josephine (2011) An innovative approach to reducing risks associated with infant feeding: The use of technology. Journal of Nonprofit and Public Sector Marketing, 23(4), pp. 327-347.

458

9

Zainuddin, Nadia, Previte, Josephine, & Russell-Bennett, Rebekah (2011) A social marketing approach to value creation in a well-women's health service. Journal of Marketing Management, 27(3 - 4), pp. 361-385.

997

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Harris, Lloyd C. & Russell Bennett, Rebekah (2010) Guest editorial. Journal of Services Marketing, 24(6), pp. 1-3.

142

1

Mcandrew, Ryan, Russell-Bennett, Rebekah, & Rundle-Thiele, Sharyn (2010) Alcohol use within the sibship. In Ballantine, P & Finsterwalder, J (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference 2010. University of Canterbury, New Zealand, pp. 1-7.

193

Solomon, Michael, Russell-Bennett, Rebekah, & Previte, Josephine (2010) Consumer behaviour: buying, having, being [2nd edition]. Pearson Education, Australia.

Russell-Bennett, Rebekah, Hartel, Charmine, & Drennan, Judy (2010) Consumer satisfaction and redress with a government third-party complaints agency. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 23, pp. 65-82.

475

Fisk, Ray, Grove, Stephen, Harris, Lloyd, Keeffe, Dominique, Daunt, Kate, Russell-Bennett, Rebekah, & Wirtz, Jochen (2010) Customers behaving badly: A state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, 24(6), pp. 417-429.

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196

Russell-Bennett, Rebekah, Rundle-Thiele, Sharyn, & Kuhn, Kerri-Ann (2010) Engaging marketing students: Student operated businesses in a simulated world. Journal of Marketing Education, 32(3), pp. 253-263.

483

21

10

Hartel, Charmine & Russell-Bennett, Rebekah (2010) Heart versus mind: The functions of emotional and cognitive loyalty. Australasian Marketing Journal, 18(1), pp. 1-7.

1,182

32

27

Rundle-Thiele, Sharyn & Russell-Bennett, Rebekah (2010) Patient influence on satisfaction and loyalty for GP services. Health Marketing Quarterly, 27(2), pp. 195-214.

730

25

Kuhn, Kerri-Ann, Russell-Bennett, Rebekah, & Rundle-Thiele, Sharyn (2010) Promoting student learning with online videos: A research agenda. In Cote, J A & Plouffe, C (Eds.) Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference. Academy of Marketing Science, United States of America, pp. 1-5.

514

Zainuddin, Nadia & Russell-Bennett, Rebekah (2010) Why perform pro-social behaviours? Understanding the key sources of perceived value in preventative health services. In Rundle-Thiele, S & Russell-Bennett, R (Eds.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference. Faculty of Business, Queensland University of Technology, Australia, pp. 229-233.

211

Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2010) An investigation of the key drivers of breastfeeding. In Rundle-Thiele, S & Russell-Bennett, R (Eds.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference. Faculty of Business, Queensland University of Technology, Australia, pp. 148-152.

Russell-Bennett, Rebekah, Hogan, Steve, & Perks, Keith (2010) A qualitative investigation of socio-cultural factors influencing binge-drinking: A multi-cultural study. In Ballantine, P & Finsterwalder, J (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference 2010. University of Canterbury, New Zealand, pp. 1-9.

2,915

Russell-Bennett, Rebekah & Neale, Larry (2010) The relationship between strategic positioning and perceived value of social networking sites. In 2010 SERVSIG International Research Conference, 2010-06-17 - 2010-06-19.

147

Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2010) The role of mother-centred factors influencing the complex social behaviour of breastfeeding: Social support and self-efficacy. In Ballantine, P & Finsterwalder, J (Eds.) Proceeding of the Australian and New Zealand Marketing Academy Conference 2010. University of Canterbury, New Zealand, pp. 1-9.

677

Worthington, Steve, Russell-Bennett, Rebekah, & Hartel, Charmine (2010) A tri-dimensional approach for auditing brand loyalty. Journal of Brand Management, 17(4), pp. 243-253.

1,926

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36

Russell-Bennett, Rebekah, Gallegos, Danielle, & Drennan, Judy (2009) Applying brand equity to the social product of breast feeding. In Cater, S, Dennis, J, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, pp. 1-7.

703

Russell-Bennett, Rebekah, Previte, Josephine, & Zainuddin, Nadia (2009) Conceptualising value creation for social change management. Australasian Marketing Journal, 17(4), pp. 211-218.

1,169

46

42

Russell-Bennett, Rebekah, Worthington, Steve, & Hartel, Charmaine (2009) One size doesn't fit all. Exploring marketing strategies for influencing three dimensions of brand loyalty. In Dennis, J, Carter, S, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, Leeds, pp. 1-7.

411

Russell-Bennett, Rebekah & Neale, Larry (2009) Social networking: Investigating the features of Facebook Application. In Dennis, J, Carter, S, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, Leeds, pp. 1-7.

491

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2009) Value in Social Marketing: A qualitative exploration within government health service. In Binney, W & Brennan, L (Eds.) Proceedings of the 2009 International Nonprofit and Social Marketing (INSM) Conference - Sustainable Social Enterprise. Victoria University and Swinburne University of Technology, Australia, pp. 1-9.

124

Neale, Larry & Russell-Bennett, Rebekah (2009) What value do users derive from social networking applications? First Monday, 14(9), pp. 1-11.

567

5

Russell-Bennett, Rebekah & Golledge, Andrew (2009) An investigation of cross-cultural differences in binge-drinking perceptions and behaviours. In Luxton, S (Ed.) Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing. Promaco Conventions Ptd Ltd, Australia, pp. 1-6.

1,357

Zainuddin, Nadia, Previte, Josephine, & Russell-Bennett, Rebekah (2009) A qualitative investigation of sources of value in social marketing from the lens of a public health service. In Luxton, S (Ed.) Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing. Promaco Conventions Ptd Ltd, Australia, pp. 1-7.

1,053

Keeffe, Dominique, Russell-Bennett, Rebekah, & Tombs, Alastair (2008) Customer retaliation at the employee-customer interface. Journal of Management and Organization, 14(4), pp. 438-450.

12

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2008) Describing Value in a Social Marketing Service: What is it and How is it Influenced? In Hoek, J & Jones, S (Eds.) Partnerships, Proof and Practice - Proceedings of the Second International Nonprofit and Social Marketing Conference. Centre for Health Initiatives, Australia, pp. 1-6.

124

Rundle-Thiele, Sharyn & Russell-Bennett, Rebekah (2008) Editorial - Deviance and Ethics in Services. Journal of Management and Organization, 14(4), p. 423.

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2008) How is Value Created? A process model for value creation in government social marketing services. In Wymer, W, French, J, & Griffiths, S M (Eds.) World Social Marketing Conference 2008 - Social Good from Global to Local. National Social Marketing Centre, United Kingdom, England, Brighton and Hove City, pp. 120-123.

220

Ganesan-Lim, Cheryl, Russell-Bennett, Rebekah, & Dagger, Tracey (2008) The Impact of Service Contact Type and Demographic Characteristics on Service Quality Perceptions. Journal of Services Marketing, 22(7), pp. 550-561.

567

93

Dasborough, Maree, Sinclair, Marta, Russell-Bennett, Rebekah, & Tombs, Alastair (2008) Measuring Emotion: Methodological Issues and Alternatives. In Cooper, C & Ashkansay, N (Eds.) Research Companion to emotion in Organizations. Edward Elgar Publishing, United Kingdom, pp. 197-208.

30

26

Russell-Bennett, Rebekah & Rundle-Thiele, Sharyn (2008) QUTopia : Assessing the effectiveness of student operated business for a simulated world. In Turnbull, A & Donaldson, B (Eds.) Proceedings of the Academy of Marketing Annual Conference 2008: Reflective marketing in a material world. The Robert Gordon University, United Kingdom, Scotland, Aberdeen, pp. 1-8.

17

Russell-Bennett, Rebekah, Keeffe, Dominique, & Tombs, Alastair (2008) The mediating role of emotions on service recovery, blame and customer behaviour. In Perks, K J & Shukla, P (Eds.) Marketing Landscapes: A Pause for Thought - 37th EMAC Conference Proceedings. The University of Brighton, United Kingdom, pp. 1-11.

44

Sibbick, Joseph B., Previte, Josephine A., & Russell-Bennett, Rebekah (2007) Is government branding ‘just wall paper’ or does it enhance product acceptance : conceptualising brand influence in social marketing. In International Non-profit and Social Marketing Conference, 2007-09-27 - 2007-09-28.

784

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2007) Conceptualising a Relational Approach to Value Creation in a Government Service: Implications for Social Marketing. In Mort, G S & Hume, M (Eds.) Social Entrepreneurship, Social Change and Sustainability: Proceedings of the 2007 International Nonprofit and Social Marketing Conference. Griffith University, Australia, pp. 123-129.

522

Solomon, Michael, Dann, Susan, Dann, Stephen, & Russell-Bennett, Rebekah (2007) Consumer Behaviour: Buying, Having, Being. Pearson Education Australia, Asia, China.

Keeffe, Dominique, Russell-Bennett, Rebekah, & Tombs, Alastair (2007) Consumer Retaliation: The Role Of Service Recovery Efforts, Attribution Of Blame, And Anger Following A Service Failure. In Engilbertsson, H (Ed.) Proceeding of the 36th European Marketing Academy Conference. Prentmet ehf, Iceland, pp. 1-10.

Leo, Wei & Russell-Bennett, Rebekah (2007) Customer-oriented Defiance (COD): Exploring Righteous, Sacrificing and Sneaky Behaviours. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 3584-3590.

2,217

Drennan, Penny, Keeffe, Dominique, Russell-Bennett, Rebekah, & Drennan, Judy (2007) Designing a Game to Model Consumer Misbehavior. In Baba, A (Ed.) Situated Play: Proceedings of the Digital Games Research Association (DiGRA) 2007 Conference. JAPAX, Japan, pp. 482-488.

455

1

Tombs, Alastair & Russell-Bennett, Rebekah (2007) The Efficacy of Facial Expression in Determining Emotions Associated with Cross-Cultural Service Failures. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 2713-2721.

1,675

Keeffe, Dominique, Russell-Bennett, Rebekah, & Tombs, Alastair (2007) The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour. In Zerbe, W, Hartel, C, & Ashkanasy, N (Eds.) Functionality, Intentionality and Morality. Elsevier, United Kingdom, pp. 141-175.

1,427

7

6

Russell-Bennett, Rebekah, Mccoll-Kennedy, Janet, & Coote, Leonard (2007) Involvement, Satisfaction and Brand Loyalty in a Small Business Services Setting. Journal of Business Research, 60(12), pp. 1253-1260.

12,793

262

221

Sibbick, Joseph, Previte, Josephine, & Russell-Bennett, Rebekah (2007) Is Government Branding 'Just Wall Paper' or Does it Enhance Product Acceptance: Conceptualising Brand Influence in Social Marketing. In Mort, G S & Hume, M (Eds.) Social Entrepreneurship, Social Change and Sustainability: Proceedings of the 2007 International Nonprofit and Social Marketing Conference. Griffith University, Australia, pp. 130-137.

Ng, Sandy, Russell-Bennett, Rebekah, & Dagger, Tracey (2007) A Typology of Mass Services: The Role of Service Delivery and Consumption Purpose In Classifying Service Experiences. Journal of Services Marketing, 21(7), pp. 471-480.

2,576

71

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Hartel, Charmine (2007) Why Are Businesses Brand Loyal? A Functional Approach to Three Dimensions of B2B Brand Loyalty. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 1872-1879.

1,635

Russell-Bennett, Rebekah & Beatson, Amanda T. (Eds.) (2006) 2006 Faculty of Business Research Student's Colloquium - Research Across Boundaries: Enhancing Research. Faculty of Business, Queensland University of Technology, Brisbane, Qld..

96

Leo, Wei Wei, Russell-Bennett, Rebekah, & Drennan, Judy (2006) A Conceptual Model of Customer Advocacy in Services Marketing: A Definition and Key Antecedents. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-9.

Andrews, Lynda, Drennan, Judy, & Russell-Bennett, Rebekah (2006) Consumer Appraisals of Mobile Marketing Communications. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-7.

167

Dann, Stephen, Russell-Bennett, Rebekah, Drennan, Judy, & Dann, Susan (2006) Female Entrepreneurship in Australia: Revisited. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-7.

812

Bennett, Rebekah, Hartel, Charmine, Worthington, Steve, & Dickson, Paul (2006) A Functional Approach to Brand Loyalty: An Exploratory Study. In Avlonitis, G J, Papavassiliou, N, & Papastathopoulou, P (Eds.) Sustainable Marketing Leadership: Proceedings of the 35th EMAC Conference. European Marketing Academy, CD Rom, pp. 1-7.

122

Russell, K, Russell-Bennett, Rebekah, & Härtel, C (2006) Handling emotion-driven complaints in the financial services industry - An Australian case study. In 15th Annual Frontiers in Services Conference. -.

Keeffe, Dominique, Bennett, Rebekah, & Tombs, Alastair (2006) An Investigation of Cognitive, Emotional and Negative Behavioural Responses to Service Recovery Strategies. In Avlonitis, G J, Papavassiliou, N, & Papastathopoulou, P (Eds.) Sustainable Marketing Leadership: Proceedings of the 35th EMAC Conference. European Marketing Academy, CD Rom, pp. 1-8.

277

Keeffe, Dominique & Russell-Bennett, Rebekah (2006) An Investigation of Functional and Dysfunctional Consumer Behaviour During Frontline Service Encounters. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-8.

Dann, Susan & Bennett, Rebekah (2005) The changing experience of Australian women entrepreneurs. In Fielden, Sandra L. & Davidson, Marilyn J. (Eds.) International Handbook of Women and Small Business Entrepreneurship. Edward Elgar Publishing, Cheltenham, U.K., pp. 193-205.

4

Ng, Sandy, Dagger, Tracey, & Bennett, Rebekah (2005) The Antecedents And Consequences Of Customer Emotions In The Consumption Of Collective Mass Hedonic Services: A Conceptual Model. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 188-196.

Leo, Cheryl, Bennett, Rebekah, & Hartel, Charmine (2005) Cross-cultural differences in consumer decision-making styles. Cross Cultural and Strategic Management, 12(3), pp. 32-62.

17,182

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Ganesan-Lim, C & Bennett, Rebekah (2005) Demographic differences in perceptions of service quality across active and passive contact services. In Wirtz, J (Ed.) Proceedings of the 4th American Marketing Association Services Marketing Special Interest Group (SERVSIG) Research Conference 2005. National University of Singapore and the American Marketing Association, United States of America, Illinois, Chicago, -.

Andrews, Lynda, Drennan, Judy, & Bennett, Rebekah (2005) Emotions in the Experiential Consumption of Mobile Phones. In Purchase, S (Ed.) ANZMAC (Australian and New Zealand Marketing Academy Conference) 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 18-25.

Bennett, Rebekah, Hartel, Charmine, & Mccoll-Kennedy, Janet (2005) Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting. Industrial Marketing Management, 34(1), pp. 97-107.

6,443

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183

Bennett, Rebekah, Drennan, Judy, & Hartel, Charmine (2005) It's Not About The Money! Key Drivers of Satisfaction With Government Third-Party Complaint Handling. In Hall, J & Rentschler, R (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference. Bowater School of Management, Deakin University, Australia, Victoria, Melbourne, pp. 1-8.

Bennett, Rebekah, Hartel, Charmine, & Drennan, Judy (2005) It’s not about the money! Key drivers of satisfaction with Government Third-Party Complaint Handling. In Australasian Nonprofit and Social Marketing Conference, 2005-09-22 - 2005-09-23.

62

Andrews, Lynda, Drennan, Judy, & Bennett, Rebekah (2005) Mobile phone consumption and implications for SMS marketing. In European Marketing Academy Conference, 2005-05-24 - 2005-05-27.

314

Rundle-Thiele, Sharyn, Bennett, Rebekah, & Dann, Susan (2005) The Successful Preparation and Development of Future Marketing Professionals: A Recommended Methodological Framework. Journal for Advancement of Marketing Education, 7(2), pp. 27-36.

1,148

Bennett, Rebekah & Rundel-Thiele, Sharyn (2005) The brand loyalty life cycle: implications for marketers. Journal of Brand Management, 12(4), pp. 250-263.

58

Leo, Cheryl, Bennett, Rebekah, & Cierpicki, Steven (2005) A comparison of Australian and Singaporean consumer decision-making styles. Journal of Customer Behavior, 4(1), pp. 17-45.

9,663

Bennett, Rebekah (2004) Resilience in the face of adversity. Marketing Update, October.

649

7

Bennett, Rebekah & Rundle-Thiele, Sharyn (2004) Customer satisfaction should not be the only goal. Journal of Services Marketing, 18(7), pp. 514-523.

7,112

150

Bennett, Rebekah (2004) A Model of the Affective and Cognitive Events in Expatriate Assignments. Journal of Doing Business Across Borders, 3(1), pp. 7-16.

640

Previte, Josephine, Bennett, Rebekah, & Drennan, Judy (2004) New Directions in Social Marketing: A Meso-Level Perspective. In Mort, Gillian Sullivan (Ed.) Nonprofit Marketing: Perspectives and Advances. School of Business & Information Management, Australian National University, Australian National University, Canberra, pp. 1-6.

Bennett, Rebekah, Hodkinson, Chris, & Ng, Sandy (2004) On the field the Brisbane AFL Lions roar - but purr over their fans to win a Lion's share of the market! In Kotler, Philip, Brown, Linden, Stewart, Adam, & Armstrong, Gary (Eds.) Marketing. Prentice Hall, Frences Forest, NSW, pp. 70-73.

Bennett, Rebekah (2003) Communication in services marketing. In McColl-Kennedy, J R (Ed.) Services Marketing. John Wiley & Sons, Australia, pp. 236-267.

3

Bennett, Rebekah & Rundle-Thiele, Sharyn (2002) A Comparison of Attitudinal Loyalty Measurement Approaches. Journal of Brand Management, 9(3), pp. 193-209.

9,188

Bennett, Rebekah & Bove, Liliana (2001) Identifying the Key Issues Measuring Loyalty. Australasian Journal of Market and Social Research, 9(2), pp. 27-44.

16,670

Rundle-Thiele, Sharyn & Bennett, Rebekah (2001) A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets. Journal of Product and Brand Management, 10(1), pp. 25-37.

8,692

125

Bennett, Rebekah (2001) A study of brand loyalty in the Business-to-Business services sector. University of Queensland.

7,965

Bennett, Rebekah & Dann, Susan (2000) The Changing Experience of Australian Female Entrepreneurs. Gender, Work and Organization, 7(2), pp. 75-83.

3,304

99

Bennett, Rebekah & Dann, Susan (2000) Like mother like daughter? a study of the impact of age on entrepreneurial women in Australia. Academy of Entrepreneurship Journal, 6(1), pp. 50-76.

391

Bennett, Rebekah, Coote, Len, & Dann, Susan (2000) A Structural Model of Brand Loyalty. In Procedings of the British Academy of Management Annual Conference. The British Academy of Management, Edinburgh, Scotland.

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